Job description

Customer Service Representative/ Claims Handler

Our client, a leading Financial Services organization are looking to hire a Claims Handler to join their growing team. This is a full time permanent role and reports into the Team Manager.

Role Overview:

• You will be responsible for reviewing cases in line with established standards, procedures and guidance provided
• Identifying complex cases and escalating them to more qualified colleagues to ensure they at handled appropriately
• Managing customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction
• Organizing and using approved internal/ external suppliers to ensure upmost customer satisfaction
• Providing support to more experienced colleagues
• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure current and accurate documentation

Job Requirements:

• 1+ year of customer service experience is essential

Job Types: Full-time, Permanent

Salary: From €24,500.00 per year

Schedule:

• Monday to Friday

Application question(s):

• What is your current notice period?

Expected start date: 03/10/2022

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