MAJOR RESPONSIBILITIES

• Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts, disbursements, and maintain accurate records, may close loans and input data. Monitor branch delinquencies. Input and monitor the fee tracking process and other financial service products and services.
• Present a professional and welcoming image of AgCountry to customers, office visitors, and callers. Responsibilities will include opening/closing the office, answering the telephone, maintaining the reception area, office mail, etc.
• Develop and maintain positive customer relationships. Ensure timely, thorough, and responsive service that exceeds customer expectations.
• Establish and continue open communication with customers to enable identification of needs and expectations. Represent AgCountry as a provider of a broad range of financial services and refer to appropriate team members for follow-up.
• Provide administrative and technical support to the AgCountry financial services department which includes scheduling appointments, preparing files for appointments, maintaining customer files, keying, and printing of forms/reports, and scanning and proofing of insurance documents. Assist with processing of hail insurance applications as needed.
• Obtain a firm grasp of AgCountry’s Customer Relationship Management System.
• Enhance overall branch operations through efficient administrative support.
• Provide regional support for other offices.

REQUIRED KNOWLEDGE & EXPERIENCE

• Associate degree or related business experience.
• 1 to 3 years of administrative experience in a lending environment or equivalent preferred.
• Proven customer service skills and ability to communicate effectively with customers and co-workers.
• Ability to utilize office machines, computer technology and a wide variety of software, including word processing, spreadsheet, and database applications.
• Strong organizational skills and solid oral and written communication skills.