Customer Service Representative

Full Time
Harrisonburg, VA 22801
Posted
Job description
Position Number 2580 Posting Number S3083 State Role Title Education Support Specialist II Position Type Classified Position Status Full Time FLSA Status Non-Exempt: Eligible for Overtime College/Division Financial Aid and Scholarships Department 100179 - Financial Aid and Scholarships Pay Band 3 Pay Rate Maximum Starting Specify Range or Amount $37,834 Is this a JMU Only position? No Is this a grant-funded position? No Is this a Conflict of Interest designated position? No
Position Summary Information

General Information
The Customer Service Representative is responsible for verification analyst of student ISIR information to ensure the student is awarded the correct federal and state financial aid. This position will also counsel students, parents and the general public about all application and eligibility requirements for all sources of financial assistance and administer financial aid according to federal, state, and institutional regulations, policies and procedures.

Duties and Responsibilities
Customer Service Representative:
  • Counsels JMU student/parents and prospective students/parents, advising them of application processes and criteria, federal regulatory issues, status of application, professional judgment, and financial aid eligibility options.
  • Works closely with other JMU offices (University Business Office, Registrar’s Office and CSP Office) to facilitate the initial and on-going enrollment of students.
  • Serves a co-manager of the Financial Aid departmental mailbox.
  • Serves as Back Up for OnBase Manager and assists in entering and indexing of documents into the OnBase System.
  • Represent JMU and the Financial Aid Office on various financial aid functions. This would include FAFSA nights, Department Requests and Zoom presentations.

Qualifications
Required:
  • Professional, businesslike, detail minded, concern for providing accurate information
  • Customer service orientation/outstanding communication skills, both oral and written
  • Ability to discern the root of problems and desire to seek resolutions
  • Independent acting
  • Strong interpersonal skill


Preferred:
  • Knowledge of both federal and state financial aid polices
  • Familiarity with Peoplesoft, windows platform computer software, including word processing, spreadsheets and databases

Condition(s) of Employment
Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Posting Detail Information

Posting Date
02/24/2023

Beginning Review Date
03/04/2023

Closing Date

Open Until Filled
Yes

Proposed Starting Date

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.



Reasonable Accommodation Request
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Annual Security and Annual Fire Safety Report
Notice of Availability – Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report contains information regarding campus security and personal safety including topics such as: crime prevention, the university police law enforcement authority, crime reporting policies, disciplinary procedures, protocols for the immediate notification of students and staff upon confirmation of a significant emergency on campus and other matters of importance related to security and safety. The report includes statistics for the most recent three-year period of reported crimes that have occurred on campus; in certain off-campus buildings or property owned or controlled by JMU or its affiliates; and on public property within or immediately adjacent to and accessible from the campus.

The Annual Security and Fire Safety Report includes campus housing fire statistics for the most recent three-year period, a description of each on-campus student housing facility fire safety system, the number of fire drills held during the previous calendar year, policies or rules on portable electrical appliances, smoking, and open flames in student housing; and procedures for student housing evacuation in the event of fire along with other fire safety information.

The JMU Annual Security and Fire Safety Report includes the Harrisonburg campus and the three overseas branch campuses; Florence, Antwerp, and London. It is available electronically

You can obtain a copy of any of this report by contacting the Office of Public Safety, MSC 6810, James Madison University, Harrisonburg, VA 22807 or request that a copy be mailed to you by calling (540)568-6769/6913.

Minimum Reference(s) Required
3

Quick Link for Direct Access to Posting
https://joblink.jmu.edu/postings/14028

Additional Posting Information

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