Our client is one of the leading companies in the BPO industry. Established in 2014, supporting 30 000 clients every day across 8 countries.

Our client is looking for an individual that has excellent verbal and written communication skills, is confident, passionate, and enjoys building short-term relationships with customers.

If you like to work in a fast-paced environment and strive for quality and efficiency, then look below for more details.

Responsibilities:

You are the front-line representative for our customers. The first impression and world-class service you provide will determine the customer’s happiness.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out in order to assist all customers.
• Responding promptly to customer inquiries.
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Contributing to team effort by accomplishing related results as needed.
• Exceed expectations

Additional Qualifications:

• At least 1 - 2 years' of call centre experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• Excellent interpersonal skills
• Warm professionalism
• Self-starter and motivated
  

How we work:

• Full-time position
• Working hours according to the EST time zone
• Contractor basis
  

Benefits:

• Opportunity to work remotely
• A resourceful, high-achieving, diverse, and fun team
• Being part of fast-growing company
• Competitive salary

We are an Equal Opportunity Employer!

We are committed to equality of opportunity, welcoming diverse candidates, and promoting a work environment free from discrimination on grounds of race, colour, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital status, family status, national origin, age, or physical impairments.