Description

GETIDA is looking for a motivated, talented and authentic Customer Success Manager to join our booming team. As part of the GETIDA team, you will not be siloed. We want a collaborative individual who contributes to the Customer experience, works in a dynamic environment, and can help build processes. In this role your voice will be heard as you will have the ability to provide ongoing feedback and share wins with the team & C-level stakeholders as you drive GETIDA’s overall sales performance.

We hope you will consider being a part of a fast growing and trustworthy organization that truly cares about its employees.

Who We Are

Selling online can be complicated, especially analyzing all the data that the online marketplaces provide. Online merchants are busy focusing on their selling and marketing their products, they do not have time to check that all the marketplace transactions are audited for complete accuracy. GETIDA is the #1 Global Marketplace Auditing and Recovery Solution, that analyzes and manages all reconciliation cases for its customers. With over 6,000 customers, and auditing billions of dollars in annual e-commerce transactions, GETIDA is the global leader when it comes to online marketplace auditing.

The Job

We are looking for a warm, personable and articulate Customer Success Manager with Help Desk and customer support experience who will work closely with our clients to ensure that their questions and/or issues are resolved in a timely fashion and that they are satisfied with the service they receive. The ideal candidate will be able to accurately identify the needs of our clients in order to facilitate their success using our product. By maintaining a line of communication both with clients and our internal team, the self-starting Customer Success Manager will be equipped to mitigate any issues that clients may face. If you are an intellectually curious problem solver who takes initiative and thinks out of the box to find solutions, then we are waiting for you to join our dynamic team.

Your Day-to-Day Role:

• Responding to customer calls and emails, and online chats understanding and addressing their needs immediately, 24 hour turnaround time.
• Developing, managing, and updating procedural documentation
• Optimizing workload to reduce response times

• Superb communication and interpersonal skills
• 1+ years of relevant experience
• Proven track record of success in a customer support, Help Desk Support, and/or Project Manager role.
• Experience using Salesforce or similar CRM as an end user - preferred
• Able to operate effectively both independently and within a team

We Offer

• Comprehensive compensation plan including base salary of $60K+ bonuses
• Benefits package including medical & paid time off
• Diverse work environment

Location: Teaneck, NJ (or REMOTE)

• This is a full-time position. The ideal candidate will work out of our New Jersey office to maximize interaction with business, but the job is open to remote candidates as well.