Job Title:

Customer Support Agent

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Want to be part of the customer service team for the No.1 Sports brand in the world?

You will be passionate about the product and highly motivated to deliver exceptional customer service. You will build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.

This is a work from site role & you will be based at our modern Santry site - within easy access to the public transport links.

Salary: €22,000 plus excellent bonus potential

You will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.

You will be responsible for but not limited to:

• Offering customer service to end users/dealers in relation to a wide range of products
• Answering emails from customers/dealers
• Ensure customer satisfaction by providing timely and accurate information.
• Logging detailed and accurate case notes to ensure optimal assistance for customers

Experience and personal skills needed:

• Leaving Cert or High School Education

• You have strong typing and PC skills
• Software related knowledge and aptitude a plus
• Willing to work flexible hours
• Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
• You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
• You are interested in sports and you enjoy different sports activities
• Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.

We offer you:

• Fully paid training with continuous support throughout your learning journey.
• Fantastic Career Development opportunities and access to our fantastic Concentrix University portal
• Substantial staff discounts & additional employee benefits available
• Refer a friend incentive – Earn up to €300 per successful referral

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the Republic of Ireland. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Location:

Ireland, Dublin -Santry

Language Requirements:

Time Type: