Job description

ENGLISH SPEAKING - CUSTOMER SUPPORT EXECUTIVE

About Your New Employer

Our Client has built the worlds simplest Task Management Platform for managing and maintaining buildings, facilities, and equipment. They are now looking for a Customer Support Executive to help manage their level of growth and work alongside the technology, sales and marketing teams.

Your New Job

You will monitor incoming customer issues and help resolve them in a timely manner.

You will reach out to each out to customers every 90 days to ensure they are not experiencing any support related issues and encourage them to use our customer support platform.

Onboard new customers as part of their standard 2 hour on-boarding support package.

Be the voice of the customer. Act on their behalf and seek the technical help required to resolve their issues.

Collaborate with the Tech support team to monitor and manage customer support SLAs to ensure timely resolution.

Monitor, maintain and improve the customer ticketing and other customer communication channels.

Collaboration with Sales, Marketing, Product, and Executive team members by providing valuable customer insights.

What Skills You Need

Strong business, operational and technical aptitude with a proven ability to quickly learn new technologies and transactional business models.

Familiarity with the SaaS or similar product environment.

Proficiency with CRM tools, ticketing platforms, and product management tools. HubSpot CRM experience would be considered an asset

What Skills You Need

Salary - €40K-45K doe

Hybrid role 2 days in office Dun Laoghaire

​What’s Next​

Apply now by clicking the “Apply Now" button or call me, Sandra Martin on 01 4744608

Why Apply Through Sigmar?

We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV

We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search

Gain access to exclusive roles that are not advertised elsewhere

Job Types: Full-time, Permanent

Salary: From €40,000.00 per year

Benefits:

• Company events
• Work from home

Schedule:

• 8 hour shift

Reference ID: 246932SM

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