Job description

As part of our continued expansion we are on the lookout for a Data Centre Technician to join our growing team. As a Data Centre Technician, you will support our customer installations and will provide remote support activities across our globally distributed data centres and network.

We are interested in hearing from candidates who would enjoy a hands-on role with huge variety, supporting customers across the globe. You’ll form part of a wider team who deliver excellence in customer service through diagnosing, resolving and implementing solutions.

The Role

As a Data Centre Technician, you will be responsible for:

• Providing technical support to customers in a timely manner. Troubleshooting a variety of IT infrastructure including servers, disks, network cards and data communications equipment.
• Providing problem management services by utilizing diagnostic tools to aid in troubleshooting efforts
• Installing, move, and configure servers and server related equipment (i.e. servers, switches, routers, disk arrays and misc. technology equipment)
• Performing additional functions incidental to computer support activities
• Performing periodic operational tasks such as but not limited to tape backup rotation, monthly power consumption readings, shipping/receiving etc.
• Establish and maintain configuration documentation and assist with general asset and inventory management processes
• Assisting the team of network and system administrators in various projects
• Co-ordination and liaison with all other IT staff within the company and with any third party business partner or vendor
• Liaise with senior management, product teams, sales team and technology teams as to client needs
• Act in accordance with legislation both locally and in all jurisdictions that the Company and its associated companies operate
• Comply with all legal obligations and Company Policies group wide including security and health and safety requirements

Knowledge, Skills, Qualifications & Experience Required:

• This individual will have a minimum of 2 year experience in a DC technician capacity or similar experience in a DC environment.
• Possess thorough understanding of cabling good practices and general understanding of LAN/WAN/Telephony concepts
• Familiarity working with Windows, Microsoft Office, UNIX and Cisco systems
• Strong knowledge of server, storage & networking hardware
• Work independently and with others on tasks with some technical and management guidance
• Proven experience managing customer support queries and issues
• A proactive approach to work with the initiative to spot potential efficiencies or improvements
• Strong organizational skills with the ability to multi-task and prioritize tasks
• A motivated individual with drive to ensure internal and external deadlines are met
• Attention to detail and ownership of work to ensure it is accurate, meets quality standards, and performed on a timely basis
• Able to build good productive relationships with other team members and stakeholders of the business in multiple locations

What’s in it for you?

• A dynamic, growing and technology focused company
• Training and development is encouraged at all stages, learning is a given!
• Working with a large-scale network and top end technologies
• A competitive salary and benefits package

Job Type: Full-time

Salary: From €40.00 per hour

Schedule:

• Monday to Friday

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