Job description

The DOD Pharmacy Coordinator Advisor is part of the Clinical and Pharmacy Coordination team that supports Express Scripts’ Pharmacy Benefit Program for the U.S. Department of Defense’s TRICARE Program--encompassing 9.6M active duty military, retirees and their families. This role will support the management of the mail order pharmacy program. This role will serve as the central liaison for DoD teams and cross-functional collaboration to support efficiency and client satisfaction with the mail order pharmacies. This position will recognize inefficiencies within processes, offer creative solutions, act as a subject matter expert, and assist with special projects as needed.

What you must have to be successful in this role

Self-starter with ability to identify process improvement opportunities

Proficient in data analysis and visualization tools

Cross functional support

Presentation skills to leadership

Understanding of replenishment model and DoD Supply Chain

Duties and Responsibilities

Accountable for core service delivery for clients working cross-functionally with operations.

Ensuring clients and patients receive superior service

Respond to incoming inquiries from the client and other key stakeholders, drive issues to resolution. Use judgement and proper channels on when to escalate, leveraging colleagues and leadership as needed

Coordinate relationships with multiple cross-functional partners to include supply chain and pharmacy teams

Review weekly monthly data and reports to identify trends and ensure contract compliance by all teams involved in replenishment process.

Self-sufficient organizational navigator who can collaborate with all levels and can tailor the message with the right level of detail as appropriate

Perform other duties as directed to support program

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 90,000 - 150,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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