Job description

Are you searching for a new job that brings meaning to your world? Would you like to make a positive impact on someone’s life and your own? Our Designated Manager leads a team of supervisors, team leads, and direct support professionals that all support individuals with intellectual disabilities and mental health needs to live their fullest lives.

Overview of Position:

Crest Services provides home and community-based services (HCBS) to individuals with mental or developmental disabilities or those with traumatic brain injuries. This position is responsible for managing HCBS Adult Foster Care and Semi-Independent Living Services throughout Freeborn and surrounding counties and is based in Albert Lea, MN. The Albert Lea operation currently supports nearly 50 members and is actively looking to expand our business within Freeborn and surrounding counties as well as northern Iowa. The schedule is primarily first shift but you will need to be available after hours on-call, including nights / weekends as needed.

What you do as Manager:

• Manage staff and provide coaching, development, and training as needed.
• Build and maintain strong relationships with members, stakeholders, managed care organizations, DHS, and other industry associations.
• Solve problems, address issues, and de-escalate emergencies if they arise.
• Promote a fair, firm, and consistent approach in alignment with corporate policies / procedures.
• Manage projects and ensure operational performance meets / exceeds stated key performance indicators.
• Identify, evaluate, and pursue new growth opportunities / referrals.
• Ensure regulatory compliance standards are met (e.g. HIPAA, OSHA, labor laws, MN Administrative Code), and any issues are reported as appropriate.

What you need:

Education:

• BA degree in human services, social services, or other relatable degree program and 1+ year of full-time experience in direct care services to persons with disabilities or persons 65 and older; or
• AA in human services, social services, or other relatable degree program and 2+ year of full-time experience in direct care services to persons with disabilities or persons 65 and older; or
• High school diploma / GED and 4+ year of full-time experience in direct care services to persons with disabilities or persons 65 and older; and
• 50+ hours of education and training related to human services and disabilities

Management:

• In addition to the aforementioned required education qualifications, you must have 3+ years of supervisory-level experience in a program providing direct care services to persons with disabilities or persons 65 and older

Other Required Qualifications:

• Advanced knowledge of Home & Community Based Service Standards / MN 245D administrative rules.
• Proof of insurance and valid MN driver's license.
• Ability to fluently communicate in English (verbal and written communication).
• Ability to build a team environment and a willingness to pitch in and help as needed and requested.
• Ability to handle feedback professionally and adjust processes and/or behaviors as needed.
• Strong interpersonal skills with an ability to clearly and concisely communicate complex information.
• Ability to maintain a friendly, upbeat, motivated attitude with a positive and professional presence.
• Ability to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions.
• Ability to meet deadlines under pressure in a fast-paced and at times stressful and continuously changing environment.
• Proven experience managing projects with ability to influence and parter with all levels to achieve results.
• Advanced knowledge of Microsoft Office products (e.g. Word, Excel).

Bonus if you have:

• Active nursing license with LPN or RN credential.

What to expect regarding the recruiting and selection process for this position:

• Your application will be reviewed against the position qualifications and ranked.
• If your application is selected, you will receive an invitation to complete a self-paced video interview. Your responses are required and must be completed within the stated deadline to be considered.
• If your application is selected, you will receive an invitation for a face-to-face interview with the hiring team. We expect to make a hiring decision within 2 weeks of the requisition close date.

Crest Services is a leading provider of home and community based specialized health care. We firmly believe there is a place for everyone here at Crest, that's why we are committed to diversity and inclusion. If you are compassionate, dependable and want to make a direct difference in people's lives, you'll discover a bright future at Crest Services. Join our award-winning team today!

Requires satisfactory completion of the interview process, and a verifiable record of satisfactory performance in previous employment.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Albert Lea, MN: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of full-time experience do you have working in direct care services to persons with disabilities or persons 65 and older?

Education:

• High school or equivalent (Required)

Experience:

• Management: 3 years (Required)

Work Location: In person

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