Job description

Be a Part of the WOS Team!

Working for WOS is more than a job, it's the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

How We Do It

WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

Candidate Profile:

• Bachelors degree OR equivalent field experience in Desktop Support
• Must be authorized to work in the United States
• Meticulous attention to detail
• Available to work full-time

Job Description:
THIS IS A CONTRACT ROLE (Contract through December 2023, with possibility of extension). This position leverages cutting edge technology to solve business problems by participating in building, configuring and maintaining applications in Windows-based laptops (UMD and PML) with standard corporate images.

Responsibilities:

• Collaborate with front-end, QA, product, DevOps, and UX teammates in an agile development environment
• Perform configuration and maintenance of applications and servers
• Assist in maintaining project-based infrastructure documentation
• Support enterprise application performance management, monitoring and logging solutions
• Troubleshoot and support systems and applications across on-premise and cloud environments
• Proactively share information regarding risks and opportunities to build competitive advantages and create efficiencies
• Perform proof of concept for new technologies.
• Works with development, operations and project management groups inside American Airlines
• Mainly from work on site at Dallas campus in IT lab and office
• Carry out other duties, as assigned

Qualifications:

• Bachelor's degree in Computer Science or related field, OR equivalent field experience in Desktop Support
• Experience imaging and supporting Windows laptops and configuring applications
• Experience with Microsoft Windows 10+ O/S
• Experience with Microsoft AD or Oracle LDAP
• Experience with storage technologies (SAN and NAS)
• Experience with network technologies (firewall, routing, LAN, WAN, DNS)
• Knowledge of server operating systems (Windows, Linux Ubuntu 18+)
• Knowledge of application and web servers (e.g., IBM Web Application Server, IBM Internet Hosting Server and Apache Tomcat Server)
• Knowledge of SSL technologies
• Knowledge of relational databases (SQL, MYSQL)
• Knowledge of system monitoring tools (Splunk, New Relic, AppDynamics, Nagios)
• Knowledge of Log Analytic tools (Splunk, Elk, MoogSoft)
• Knowledge of Scripting languages (Shell, Jython, Groovy & PERL)
• Knowledge of Cloud foundry technologies
• Knowledge of server virtualization technologies (VMware ESX Server, Citrix XenApp Server, Microsoft Hyper-V)

Duration:

• Full-Time
• Contract Role
• Contract through December 2023, with possibility of extension

Location:

• Dallas, TX (On-Site 3-5 days/week)
• Travel to different kiosks at various airport hubs will be required
• The ideal person would be available to travel domestically and, in the future, internationally

Salary:

• $39.20/Hour (Plus Benefits)

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Time Off
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org

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