Job description

The Desktop Support Technician works ONSITE in the North Dallas, TX area Monday thru Friday 8:00 am to 5:00 pm. This is a full-time role with exceptional employee benefits.

Responsibilities:

• Receives and address service requests from individual end users or from the help desk
• Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware to include configurations of networking printing
• Configures and installs hardware or software that supports critical business needs
• Sets up and connects to peripheral equipment, including printers, scanners, projectors, IP phones, speakers, and video switch boxes and troubleshoots and resolve malfunctions
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and service performed

Qualifications:

• 1 year prior experience providing technical support to laptop/desktop pc users in a Microsoft Windows enterprise environment
• Strong technical troubleshooting skills
• Knowledge of Windows operating systems
• Knowledge of Active Directory
• Experience with installation, configuration and troubleshooting of Microsoft Office products, including MS Outlook, is highly desired
• Strong verbal and written communication, phone support, fact-finding research, process oriented, process improvement, documentation experience
• Ability to multi-task, customer service, problem resolution
• Asset tracking, use of incident tracking tools, and the ability to schedule and respond to incidents
• Work efficiently with minimal supervision
• The employee must be a self-starter and be able to work in a team environment
• Must be able to follow established support process and incident tracking guidelines
• Must be able to prioritize daily work schedule and respond to escalations as needed
• This role supports one large company with multiple buildings located in the North Dallas, TX area - travel and transport of company assets may required. A valid driver's license, private transportation, and current automobile insurance is required.
• Candidates should be local to Dallas, TX and available to interview in person. There is no relocation assistance for this role.

Additional:

• Requires high school diploma (or GED / high school equivalence certificate)
• Physical requirements include walking long distances, prolonged periods of sitting/standing, ability to lift and install equipment (up to 75 lbs with assistance), physical activity and motion to include pushing, pulling, kneeling, stooping, and bending frequently
• View our benefits information: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States
• Clear criminal background and drug screen required prior to start
• Must have a valid driver’s license, private transportation, and current automobile insurance - This position may require travel and transport of company assets to different office locations in North Dallas & Richardson Texas area(business mileage is minimal and can be expensed for reimbursement)

TSP, Inc. is an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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