Job description

Technical/Functional Skills

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
• Imaging of laptops to the standard image available.
• Setting the equipment’s (laptops & iPads) as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.

Experience Required

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
• Imaging of laptops to the standard image available.
• Setting the equipment’s (laptops & iPads) as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.

Roles & Responsibilities

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
• Imaging of laptops to the standard image available.
• Setting the equipment’s (laptops & iPads) as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.
• Provide superior customer service to all fellow employees.
• Demonstrate good social skills in a professional environment.
• Repair computers and end point technologies in a timely manner.
• Ability to handle multiple tasks efficiently.
• Ability to effectively prioritize workload to ensure high priority projects/assignments are completed first.
• Assist other IT teams as needed.
• Setup and install new equipment throughout the office(s), move existing equipment when necessary.
• Troubleshoot, Install and uninstall software(s) when necessary.
• Install/Set-up telephones for new employees.
• Keeps server room, store rooms and work area in an orderly manner.
• Enter data into systems to store, retrieve, and manipulate data for analysis of capabilities and requirements for processes and systems.
• Work between sites in the area.
• Flexibility around new systems, processes, and responsibilities.

Job Type: Full-time

Salary: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Saint Paul, MN 55101: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Active Directory: 7 years (Required)
• SCCM: 8 years (Required)
• Software troubleshooting: 7 years (Required)

Work Location: One location

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