Director of Guest Services - Wyndham Grand Clearwater
Full Time
Clearwater, FL 33767
$75,000 - $82,000 a year
Posted
Job description
Property Info
The Wyndham Grand Clearwater Beach resort is an unsurpassed experience with a bounty of upscale amenities, including a full-service spa, an outdoor pool and whirlpool spa, a 24/7 fitness center, and multiple dining options. All 343 beautifully designed rooms feature a spectacular view of the water or nearby marina and boasts 22,000 square feet of meeting space.
Our team members are at the heart of everything that we do. We offer a comprehensive array of benefits in a fun, friendly, caring and supportive atmosphere that is the perfect recipe for an exceptional culture where everyone's voice is heard, everyone MATTERS!
The Director of Guest Services is responsible for overseeing the operation of front desk, bell staff, and guest services; maximizing hotel revenue and productivity; selecting, training and developing team members; establishing and maintaining quality service levels while maximizing profits; forecasting and budgeting. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs as well as going above and beyond to delight the guests.
QUALIFICATIONS
- College level reasoning, math, and language skills.
- Bachelor’s degree or 4 years department management experience in rooms division or related disciplines.
- Time management skills.
- Negotiation abilities.
- Ability to manage and lead each department independently.
- Ability to direct rooms division according to employment and Innkeeper laws of the jurisdiction.
- Prior cash handling experience necessary.
- Ability to communicate effectively with the public and other employees.
- Read, write and speak English fluently.
- No employee will pose a direct threat to the health/safety of self or others.
What we Offer
- Three Tiers of Medical Coverage in addition to dental and vision coverage
- 24/7 Teledoc service
- Maternity Program
- Cancer Program
- Company Paid Life Insurance, Long Term Disability, and Short-Term Disability
- Home and Auto insurance
- Legal Assistance
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- EAP Program
- Emergency Travel Assistance
- Paid Time Off (vacation, sick, bereavement, and Holidays).
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.