Loudoun County Fire and Rescue (LCFR) is seeking qualified applicants to establish a two-year eligibility list for regular, full-time, Dispatch Supervisors working 42 hours per week in the Emergency Communications Center.

Position responsibilities include, but are not limited to:

• Maintaining proficiency and familiarity with all aspects of the telephone, radio, and CAD (Computer Aided Dispatch) systems.
• Provides effective supervision and leadership skills to enhance operations.
• Assigns daily team member work assignments.
• Engages in career development with assigned personnel through timely and regular communications, problem solving and development of performance criteria.
• Conducts performance evaluations on assigned staff.
• Implements actions to ensure effective solutions of assigned personnel issues without intervention, except as dictated by County policy.
• Monitors the use of and provides on shift direction for any issues pertaining to the use of Emergency Medical Dispatch program to maintain compliance with the National Standard.
• Enter data promptly and accurately.
• Maintain thorough knowledge of Department and/or Division procedures, operations and policies by conducting periodic review of Standard Operating Procedures, General Orders and the Training Manual.
• Assists in the development, implementation, and updating of Standard Operating Procedures and General Orders with ECC Management as assigned.
• Prepares reports and other documents as required to include daily logs.
• Monitor radio channels, answer units promptly and maintain control of the radio channels.
• Maintains a professional, courteous and reassuring demeanor.
• Dispatch appropriate units, use proper terminology and operate in accordance with all applicable rules and regulations.
• Perform other tasks as assigned to ensure an effective, efficient and professional Emergency Communications Center.
• Must be able to make appropriate decisions quickly, while working in a stressful environment.
• Must be willing to promote and support the Department's CORE Values of Teamwork, Integrity, Professionalism, and Service.

This position is subject to working shift work that will include days, nights, weekends and holidays. Some workdays require extended shifts, to include the possibility of being subject-to-call when emergency incidents escalate to the point where additional staff would be beneficial. In addition to the advertised salary, there is a night time differential paid to employees working night shifts.

Must be a Loudoun County LCFR employee with five years working in a public safety communications center that includes three years as a career dispatcher or Assistant Dispatch Supervisor (previously CTO); prefer one year as an Assistant Dispatch Supervisor with LCFR.

Required Certifications: APCO Public Safety Telecommunicator or equivalent, APCO Communications Training Officer, APCO Communications Center Supervisor, Virginia Criminal Information Network (VCIN) NCIC Limited Access; Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD)

A County of Loudoun Electronic Application, to include all Fire-Rescue experience, must be received by County Human Resources by 2359 hours on April 11, 2023. Applicants must also complete a LCFR Promotional Addendum (Electronic Laserfiche Form 019) by 2359 hours on April 11, 2023. Applicants must attach current, in-date copy of the required certifications for APCO Communications Training Officer and APCO Communications Center Supervisor. To receive preference points for college education, applicants must attach a copy of their degree to the Promotional Addendum. SPECIAL NOTE: Promotional Addendums MUST be completed via the electronic submission format (Laserfiche). Failure to submit the Laserfiche Promotional Addendum Form 019 will result in disqualification in the process; the applicant will not be permitted to participate in testing. Addendums received in any other form will not be accepted or processed in any fashion.

Promotional Addendum (loudoun.gov) - https://lfportal.loudoun.gov/Forms/Form019

The selection process will include review of application and Promotional Addendum; written multiple-choice examination; assessment center; verification of certifications and experience; and a full review of personnel file. A non-compensated, non-mandatory virtual orientation session will be provided at a later date that addresses the multiple-choice test and assessment center. Applicants must submit a completed resume to LCFR-HR@Loudoun.gov by 2359 hours on April 24, 2023. A template for the resume will be provided following the closure of this ad. The written examination will consist of a 100-question multiple-choice test, which will be administered between April 25-26, 2023. Appeals sessions for the multiple-choice test will be held on a rolling basis at the completion of the allotted testing time. Additional information regarding appeals will be disseminated at the multiple-choice test. Candidates will participate in the Assessment Center, which will also be held April 25-26, 2023; assignment of test date for each candidate will be made by LCFR Human Resources based on Departmental need. The Assessment Center will consist of a role-play exercise and a structured panel interview. Additional details regarding the assessment center will be provided to eligible candidates.

All written test questions will be selected from the following publications as of February 17, 2023, unless otherwise stated:

• LCFR ECC Supervisor's Manual (2023)
• LCFR ECC Communications Manual (2023)
• LCFR Emergency Dispatch Manual Version 2.1
• LCFR Standard Operating Procedures (SOPs)
• LC-CFRS System-Wide Procedures (SWPs)
• LCFR Communications General Orders
• Loudoun County Human Resources Policy Handbook Chapters 1, 3, 4, 5, 6, 7, 8, 10 & 11
• APCO Public Safety Telecommunicator
• APCO Communications Training Officer 6th Edition
• APCO Comm Center Supervisor
• Emergency Medical Dispatch Course Manual 6
• Emergency Fire Dispatch Course Manual 7
• NOVA Communications Field Users Guide (2018)
• NOVA Command Officer Operations (2020)