Job description

At SightLife we are guided by our belief that no one should have to wait for sight-restoring treatment or surgery, we collaborate with strategic partners in more than 30 countries to expand patient access to the cornea health services they need, when and where they need them across all stages of life. Our Eye Recovery Technicians play an essential role in that mission and are primarily responsible for the recovery of human eye tissue and the collection of necessary medical, behavioral, laboratory, and other data to facilitate quality donor screening.
Job Type: Full Time
Remote Employment: This role is fully remote in all the listed states below except for applicants living in Seattle, WA and Bethlehem, PA, where there is a hybrid schedule.
Hiring Locations: For this position, the states we hire in are limited to: Arizona, California, Colorado, Florida, Louisiana, Maryland, Missouri, Montana, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin. Please only apply if you live in one of these states.
Primary Purpose:
In this position, you will serve on a team of motivated and passionate professionals responsible for coordinating the lifesaving and life-enhancing donation of musculoskeletal, cardiovascular, and ocular tissue. The role is comprised of three major functions: (i) referral intake and triage of potential donor cases, (ii) comprehensive medical screenings, and (iii) managing tissue recovery logistics.
Essential Duties and Responsibilities:
Referral Intake and Case Triage

• Intake patient referral information from various sources including hospitals, partner organizations, and medical examiners both electronically and over the phone.
• Maintains accurate and organized donor information across different platforms and databases.
• Answers incoming calls from hospitals and other donation partners regarding case logistics, donation potential and general status updates.

Donor Eligibility and Medical Screening

• Assesses donation potential by assessing the patient’s clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
• Communicates donor medical information to national tissue processors and partners to ensure acceptability of potential tissue.
• Collaborates with Partner Relations Management to troubleshoot challenges in real-time.
• Continually monitors research requests to meet distribution needs for research tissue.

Case Management and Logistics

• Actively problem - solves logistical issues to ensure the safe recovery of donated tissue.
• Coordinates closely with medical examiners and coroners to obtain release for donation and creates recovery plans that ensure timely donation (while not interfering with autopsies and death investigations).
• Manages several active donor cases at a time with exceptional attention to detail, efficiency, quality, and urgency.
• Keeps all donation stakeholders and partners updated on relevant information such as case status, medical suitability, and medical rule outs.
• Checks quality cases before they are passed to Donor Advocacy Coordinators for donation discussion with families.

Additional Responsibilities:

• Routinely provides feedback to management of Donor Operations, Recovery Services and Partner Relations regarding hospital education needs, medical review and coordination logistics.
• Ability to work long hours, nights, and weekends. Ability to work a flexible schedule that spans all shifts and days.
• Participates in project planning and executes as needed. Actively participates in other projects and duties as assigned.
• A personal dedication to organ donation required.
• Strives to support the Mission, Vision, and Values of SightLife in all daily activities.
• Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.

Qualifications:
To be successful in this position, an individual should be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills/Knowledge/Abilities:

• 0-2 years of donor coordination or eye banking experience
• Excellent oral / written communication and team-building skills, with the ability to collaborate effectively with all Eye Bank staff and contribute to a positive environment both in person and remotely.
• Ability to facilitate self-initiated and virtual learning.
• Position requires extensive use of the telephone, extended sitting and long durations in front of a computer screen. Must be able to stay focused and engaged.
• Proficient in working with computers and managing several programs at a time is required.
• Able to interpret and follow written direction.

Education and/or Equivalent Experience:

• High School or equivalent required.
• Bachelor’s Degree in related field preferred.
• Relevant educational or work experience preferred.
• Medical terminology and experience preferred.

SightLife is an equal opportunity employer.
SightLife has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range below reflects the potential base pay in certain work locations for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location and cost of living adjustments, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
Wage Range:
For New York and Washington State, the range is $21.22-22.51.
For Colorado, the range is $19.09-20.26.
For California, the range is $22.72 – 25.89.
Benefits:

• Paid Time Off with a starting maximum of 144.04 hours per year
• 8 Company-Paid Holidays per year
• 100% employer-paid Medical, Dental, and Vision plans for employees and their eligible dependents
• Employer-paid Employee Assistance Program, Travel Assistance, Life, Accidental Death & Dismemberment, Short-Term Disability, and Health Reimbursement plans
• Offerings of Supplemental Life and Accidental Death & Dismemberment for employee and their eligible dependents
• A Regional ORCA Transit Pass for Seattle-based full-time employees
• An employee may voluntarily designate a percentage of their salary towards employer-sponsored 401k. SightLife will match the employee’s contribution up to 4% of the employee’s salary.
• Discounts on Pet Insurance and other items such as phone plans, movie tickets, etc.

Other Compensation:

• This role is also entitled to bonuses and shift differential payments, including a 10% night shift differential for all hours worked between 6:00PM – 6:00AM local time.

Physical Requirements (for essential functions):
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $37,850.00 - $47,850.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: Remote

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.