Job description

This position is fully remote. You must live in the United States. Preferably Eastern and Central timezones only.

Ultimate goal for this role:

This role will work directly with our customers to achieve their business objectives and devise traditional and creative solutions to meet their goals across marketplace and referral channels. You will possess a deep understanding of the challenges and opportunities necessary for brands and retailers to successfully execute an eCommerce business, and you will be instrumental in communicating these to customers and key internal stakeholders.

Responsibilities

• Own and manage customer relationships, communications, building credibility, and trust with customers.
• Create and execute effective eCommerce strategies and/or consult on customer-developed strategic plans and initiatives.
• Benchmark, measure, analyze, and report results of eCommerce marketing efforts.
• Manage performance and grow revenue across marketplace channels such as Amazon, eBay, Walmart, and Shopping Actions with Google
• Provide, develop, or research best practices and industry trends/opportunities for increasing sales and performance.
• Suggest and implement changes to customers’ eCommerce websites - mostly (95%) Shopify.
• Regularly audit customers’ assortment and channel mix to identify opportunities for growth or expansion.
• Evaluate the effectiveness of strategies through mutually agreed KPIs to produce a positive return on investment and achievement of objectives.
• Make product feature and functionality gaps or needed differentiators known to product management.
• Provide or resource training as needed.
• Able to work, communicate, and resource across departments and roles within GDC and/or customer organizations.

Additional areas of responsibility may include but are not limited to the following:

• Coordinate with customers’ marketing and merchandising/promotion calendars to ensure online marketing aligns with their messaging
• Develop and optimize content at the product level and manage feeds for customers’ product catalog.
• Audit online channels to assess offer accuracy and competitiveness.
• Complete project requests and ad hoc tasks in support of customers’ business and requests.

Requirements

• MUST BE VERY ORGANIZED - think Monica Gellar meets Leslie Knope
• Strong interest in marketplace account management, eCommerce, and/or digital marketing
• Self-starter
• Results-oriented, self-sufficient, collaborative, opportunistic, and a quick study
• Strong understanding of online marketplace metrics, trends, strategies & best practices
• High client empathy, accountability, trust, and relationship-building skills
• Excellent verbal and written communication skills, solid problem-solving skills, and demonstrated teamwork skills
• Experience with Shopify is a HUGE plus - but is not required.
• Familiarity with eCommerce analytics software to evaluate retail marketing, sales transactions, and customer data

Work Remotely

• YES!

Job Type: Part-time

Pay: $20.00 per hour

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Project management: 1 year (Required)
• E-commerce: 1 year (Required)

Work Location: Remote

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