Sysco Technology Ireland is a technology-focused team, dedicated to reimagining foodservice through innovation, by using customer and market intelligence, data-driven insights and agile technology development, we are able to rethink the entire foodservice ecosystem.

The Ireland Technology team is a group of 40+ specialists (engineers, architects, consultants, analysts, project managers and developers) who collaborate with the wider Global Sysco Technology team which consists of over 1,600 technologists. We believe that our success is primarily due to the support and development of our people, as well as the modern technologies we use. Being a part of Sysco means we retain an international focus that offers our employees great opportunities to learn, develop and pursue the career they have always wanted.

Now, we’re looking for a Technology eCommerce Technician to join our team. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco – “Keeping the customer at the heart of everything we do”.

This is an amazing opportunity for a motivated and enthusiastic Technology eCommerce Technician who has strong industry knowledge to assist the delivery and implementation of.

Summary:

The Technology eCommerce Technician will support and manage the Sysco Ireland online ordering system catering for multiple customer groups and multiple store fronts, with more than 10,000 visitors captured daily. This is a great opportunity to work with a best-in-class eCommerce web-based IT platform for the country’s largest foodservice company. The ideal candidate will have experience of managing a large portfolio of products with Magento (Adobe Commerce Cloud Platform) experience.

The role requires a candidate who will:

As the Technology eCommerce Technician, you will have technical aptitude with previous experience in a Technology eCommerce position, focused on continuous improvement/continuous development (CI/CD) and life cycle support (data migration/cleansing/quality assurance/testing). Be a natural communicator, with the ability to

influence and engage with all stakeholders across the technology teams and business and be able to make informed decisions.

Key Accountabilities:

• Support with the Management of all aspects of the Sysco online ordering system across multiple store fronts (continuous improvement/continuous development and life cycle support including data migration and enrichment, quality assurance and testing).
• Actively lead on call support, acting as the primary point of escalation and resolution for the eCommerce Technology environments (24/7). This includes technical knowledge and aptitude to utilise proactive monitoring tools.
• Provide 2nd level technical support for the internal 1st level eCommerce support team and troubleshoot customer issues and escalate to third party technical support, when necessary, to ensure timely resolution and customer satisfaction.
• Act as the Technology point of contact for the sales, purchasing and marketing teams to determine optimal technical system configuration.
• Engage stakeholders across multiple business functions to provide technical expertise and advice to ensure the eCommerce Platform is utilised to its maximum potential.
• Perform software QA prior to all system enhancements, including development, security patches, load performance validation and complete regression testing post deployment release.
• Collaborate with the stakeholders (technology and business) to assist with roadmap planning, providing technical and functional guidance to determine launch programmes that drive business benefit realisation.
• Work with web analytics to provide ongoing campaign performance metrics and results reporting, as well as implications and recommendations.
• Proactively identify industry and technology trends and translate how these can benefit the eCommerce platform.

Requirements:

• 2-years minimum experience working with eCommerce systems (B2B digital / Online / Web Based)
• Adobe Commerce Cloud (Magento) system management experience highly desirable.
• Life cycle management experience (Define/Build/QA/Regression) in previous role, with understanding of Agile methodologies to drive business benefits as early as possible in the process.
• Experience with Google Analytics or other tools for measuring site usage and effectiveness.
• Experience using proactive monitoring tools (preference given to New Relic & Datadog)
• Experience working in a fast-moving environment, which adopts a continuous improvement/continuous development (CI/CD) approach.
• Experience in managing large data sets in an eCommerce environment.
• Proven ability to engage and influence stakeholders and peers (technology teams and business).

Core Competencies:

• Understanding Your Customers – acts as a role model in personal approach to internal and external customer goals. Takes time to understand the underlying needs of the stakeholders beyond those initially expressed.
• Flexibility & Adaptability – Demonstrates understanding of how change impacts people. Anticipates resistance to change and works to support effective change initiatives.
• Building Effective Relationships – Is a role model for maintaining constructive and effective relationships with others across departments and other boundaries. Demonstrates effective communication techniques and skills and is seen as a team player. Communication & Listening – Exceptional communication skills – writes and speaks clearly in a variety of communication settlings and style. Successfully delivers messages to all levels of the business and stakeholders achieving the desired effect.
• Communication & Listening – Exceptional communication skills – writes and speaks clearly in a variety of communication settlings and style. Successfully delivers messages to all levels of the business and stakeholders achieving the desired effect.

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