We have an exciting opportunity for an Enterprise Systems Monitoring Technician to join our team. The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)

Key Responsibilities:

· Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.

· Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.

· Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)

· Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.

· Assist in triage and incident management with collection and analysis of performance metrics

· Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance

· Compose and send notifications to management for incidents.

· Monitor and execute incident and change requests

Schedule:

This position requires a work schedule for overnight and weekends. Shift will be 11 pm – 7:730 am CT – Days Off - Tuesday / Wednesday. New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.

Required Experience/Skills:

· High School diploma or equivalent and 5 years additional experience OR Bachelor’s degree and minimum 1 year IT experience.

· Past experience with help desk or Incident management.

· Basic understanding of Windows and Linux operating systems.

· Ability to identify and relay information and symptoms detected by monitoring tools.

· Ability to read and follow detailed instructions or procedures.

· Able to type and communicate in an effective manner

Other Requirements:

· Must be able to work from Eagan, MN. No remote work from any other location.

· Candidates must either be US Citizens or Permanent Residents

· Candidates must have resided in the United States for the past 5 years

· Candidates must not have traveled outside of the United States for a combined total of 6 months or greater in the past 5 years

· This position requires successful completion of a background check, drug screen, and a credit check.

Desired Experience/Skills:

· Familiarity working with enterprise monitoring products

· Working knowledge of IT Service Desk model.

· Experience working in large-scale IT environment.

· Experience in Critical Incident Management, including communication with various levels of executive management (i.e., VP) via phone or email.

Education: Bachelor’s Degree in Computer Science or associated discipline preferred

Benefits: Full-time employees (permanent or contract employees who are employed for a term greater than 6 months) are eligible for benefits including time-off benefits, such as vacations and holidays, and insurance and other plan benefits.

Location: Eagan, MN.

About Us:

Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website and connect with us on LinkedIn.

Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.