LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

FOR ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

VIEW BOSTON

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here. www.viewboston.com

THE ROLE

The Events Supervisor is primarily responsible for effectively assisting the Event Sales Manager on all View Boston Private Events and Special Events business. Other key responsibilities include serving as day-of contact for private & special events and working closely with internal and external teams (Operations, F&B, executives, clients, vendors). The Events Supervisor should be a professional, team focused, positive individual and will report to the Event Sales Manager.

ESSENTIAL FUNCTIONS

• The Events Supervisor assists the Event Sales Manager with all documentation detailing the technical needs of events, floor plans, schedules, staffing needs, and distributes this paperwork to all responsible parties.
• Manages event logistics and operations, leads day-of coordination and execution of all events booked at View Boston Observatory (load-in, set up, execution, and load out).
• Responsible for preparing all event documentation and coordinating with Events Sales Manager, property departments and the customer to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events.
• Acts as key liaison between event clients and Event Sales Manager throughout the event process (pre-event, event, post-event), translating client needs into successful events.
• Strong organizational and communication skills to ensure flawless event execution, enabling the team to meet and exceed their sales goals.
• Ensures property events have a seamless turnover from sales to service back to sales.
• Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Adheres to all View Boston standards, policies, and procedures.
• Ensures billing accuracy and conducts bill review with the clients prior to processing the final bill.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Participates in customer site inspections and assists with the sales process as necessary.
• Delivers excellent customer service throughout the event experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service, uses personal judgment and expertise to enhance the customer experience.
• Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Makes presence always known to customer during this process.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Interacts with guests to obtain feedback on product quality and service levels.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales manager.
• Coordinates and communicates event details both verbally and in writing to the customer and operations.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensures hourly employees understand expectations and parameters for event activities.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and give feedback to Event Sales Manager.
• Performs other duties as assigned by Event Sales Manager to meet View Boston business needs.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree in a related area of study preferred.
• Excellent communication and interpersonal skills — diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients.
• A strong client relations background with outstanding customer service skills
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Teams).
• Familiarity with TripleSeat and SocialTables platforms a plus.
• Able to simultaneously manage a high level of detail across multiple projects.
• Strong organizational skills and ability to multitask, prioritize, and manage stressful situations.
• Detail-oriented with excellent follow-through.
• Ability to have continuous oral and written communication with clients, co-workers and Manager is essential
• Able to work independently and manage time effectively.
• Able to maintain customer confidentiality and work well within a team environment.
• Able to balance internal priorities with client expectations.
• Ability to be agile and navigate in an evolving start-up environment.
• Ability to move fast and act on assigned duties.
• Ability to walk, stand, or sit for extended periods of time.
• Ability to reach, bend, stoop, wipe, push and pull.
• Ability to lift and carry items weighing up to 50 pounds.
• Desire to grow a fruitful career in Events or Entertainment.
• Ability to work non-traditional hours (nights, weekends & holidays as necessary).
• Strong project management experience.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Experience

• 1 - 2 years: Customer Service
• 1 - 2 years: Restaurant
• 1 - 2 years: Special Events

Education

• High School or better in Other
• Some college or better in Other

Skills

• Microsoft Office(Excel, PPT, Word, Outlook)
• Event Planning
• Customer Service
• Time Management
• Communication

Behaviors

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization