Job description
Karl Knauz BMW is a family owned and operating BMW Center in Chicago’s North shore. With roots in automotive dating back to 1934. Karl Knauz BMW is considered a founding dealer for BMW here in the USA. One of ten founding dealers. Bill Knauz was importing and selling BMWs in Chicago before BMW of North America was present. Karl Knauz BMW is passionate about its history and providing exceptional customer service experiences.
As a member of the Knauz Service team, you’ll assist customers to ensure their BMW performs at its best. Our dealership is like no other and our servicing experience is too! We are looking for individuals who want to be part of a team that will push you to succeed, have a strong earning opportunity, and help you achieve your highest professional potential in the luxury automotive industry.
What’s in it for you? When you join our team, you become part of the Knauz Automotive family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!
What Are We Looking For?
- As an innovative and highly respected leader in the automotive industry, we are looking for a driven, diligent, thorough, and experienced Service Advisor to join our BMW service team. Saturday Hours may apply
- We offer a highly competitive compensation and benefit package with an outstanding 401(k) program.
- Responsibilities for Service Advisor
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and document car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Qualifications for Service Advisor
- Working knowledge and experience of automotive products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to the technician
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
- Availability for Saturday shifts
- Professional appearance and work ethic
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and possess a valid driver license.
Income: From $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Weekend availability
Shift:
- 8 hour shift
Ability to commute/relocate:
- Lake Bluff, IL 60044: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
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