Horsepower Brands is a portfolio company of franchise brands in the service industry delivering first in class customer service and experiences to our franchisees.

We are hiring a Success Coach to work on our Mighty Dog Roofing Team. This person will serve as a primary contact and trusted partner for our franchisees, managing all elements of the post-sales process.

Position Overview:

The Success Coach position requires very strong communication skills, the ability to develop and maintain strong relationship with franchisees, be technically proficient to guide them s on the day-to-day operations of an office, the ability to effectively train the franchisees on various topics, support the franchisees in understanding various financials tools, be the communication and coordination hub between the home office and Franchisees and other tasks and responsibilities. Ultimately the Success Coach is to support the franchisees by providing brand awareness, training and systems that encourage our franchisees and their associates to realize their profit potential in an ethical and respectable manner.

Responsibilities: Manage customer relationships within a portfolio of assigned accounts

• Proactively engage and educate clients through regular meetings, dedicated phone and email communication and tailored support and training efforts
• Work collaboratively across Sales, Implementation, Customer Support, Tech Support and Product teams to lead the successful onboarding of new accounts, understand key client business drivers, and ensure extraordinary customer success and retention
• Identify and spearhead strategic opportunities for increased customer engagement, advocacy, and growth
• Travel as needed to the franchisee’s location
• Become a product expert, leveraging this information to deepen client relationships and build continued trust
• Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns
• Be a subject matter expert for the industry and maintain an understanding of the ongoing trends

Qualifications:

• A minimum of 1-3 years of professional experience, preferably in a proactive, customer-facing role; where you easily build relationships
• Knowledge of roofing is required.
• Excellent communication skills, with an outgoing personality
• Self-motivation, intellectual curiosity, and the ability to adjust quickly to changing priorities
• Ability to work independently as well as in team settings, with a positive attitude and a team player mentality
• Ability to work in a fast-paced, change oriented, "start-up" like environment
• Experience in home service industries such as insulation, security systems or lawn care a plus.
• High School Diploma or Equivalent.