Job description

We are looking for Front Desk Agent for 3pm-11pm and a night auditor for 11pm to 7am. Must be able flexible and have reliable transportation. Weekends and holidays are required. Days may vary. This is not a hard position, the work is easy if you are just willing to do the work.

Hotel/ OnQ experience is preferred.

We are looking for Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a knack for customer service, and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Holidays, nights and weekends are required.

Front Desk Agents Responsibilities

• On time and at work when scheduled and in proper uniform.
• Perform special projects and other responsibilities as assigned
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Respond to guest complaints and requests in a timely and professional manner
• Handling phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability Perform Check-in and Check-out procedures
• Maintain overall lobby appearance
• Be versed in all hotel emergency procedures

Education and Experience:

High school education or equivalent experience.

One or more years of experience is preferred

Guest service, basic accounting, and familiarity with hospitality industry practices preferred

Education HS Diploma or equivalent.

Experience: Minimum 3 months hospitality, accounts receivable or customer service experience.

Driver License is recommended

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)

Work Location: In person

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