Job description

At the Long Beach Marriott we strive to deliver outstanding service to our guests and promote a company culture that puts people first. We are looking for an exceptional Guest Service Agent to join our team. A successful candidate will perform all expected tasks with maximum accuracy, efficiency and attention to detail.As a Guest Service Agent you will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Ensure management is notified of any pertinent guest issues.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Previous experience operating Property Management Systems is preferred Hotel experience is a must. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.

Additional Information: This hotel is owned and operated by an independent franchisee, Ruffin Companies. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International

Job Type: Full-time

Pay: $16.74 per hour

Schedule:

• 8 hour shift

Work Location: In person

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