$16.00/hour starting pay rate. This is a part time position with varied hours between 1st and 2nd shift. Weekend availability required.

This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

JOB REQUIREMENTS
Report to work on time, in proper and clean uniform, including AC pin. Personal appearance and grooming must conform to standards.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, check daily game plan sheet, bulletin boards and be up to date with all changes, new procedures and events.

Must have a valid Michigan’s driver license.
Ability to operate both manual and automatic transmission vehicles strongly desired.
Park, stage, and retrieve vehicles for guests as needed.
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Follow all cash handling and banking procedures to check out all customers efficiently.
Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
Operate MARSHA and FOSSE, take same day reservations and know how to enter reservations in MARSHA.
Operate GXP, MICROS, and Mobile Guest Services.
Ability to responsibly work alone each shift in an unsupervised environment.
Perform guest registration and room assignment and accommodate special requests of all guests.
Be knowledgeable about Marriott Rewards benefits and accumulate sign-ups.
Run end of day reports to close out the day nightly.
Audit and post final charges to guest accounts.
Know how to follow all hospitality guidelines.
Answer the phones according to the standards of proper etiquette, not exceeding 3 rings.
Handle mail, packages, and messages properly and on a confidential basis.
Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
Have knowledge about all emergency procedures and know how to act on them.
Be flexible in regard to work schedule.
Use your FOSSE and other passwords with discretion; log off the terminal when leaving the area.
Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
Ensure proper credit when checking out guests and provide the guests with a 0 balance invoice.
Handle late charges according to the procedure.
Bank out at the end of the shift by following the blind drop procedures strictly. The front office will always verify the shift closing and enter the drop in the system.
Supervisor or Manager will always verify the shift closing and enter the drop in the system.
When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
Report any unusual occurrences or requests to the manager or security.
At all times strive to represent the AC Hotel in the most professional manner.
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask.
Focus your total attention to the guests, embody the AC Hotel core values; harmonious, modern, and discerning.
Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.