Job description

Provide polite and courteous service to all guests. Share information about current and upcoming events while actively greeting and welcoming all guests into the store.

Engage all guests on the sales floor. Provide excellent customer service by adhering to all customer service initiatives laid out by leadership.

Learn and know product collections that are carried to better assist guests. Actively sell and upsell products based on customer likes and needs. Execute service programs as directed by department leadership, including up-selling, average checks and units per transaction goals and conversion.

Actively merchandise according to company standards and for ease of guest shopping. Maintain a well-stocked, well-merchandised store and stockroom; ensure apparel remains folded and sized appropriately, all merchandise is well-stocked, and the sales floor remains full and visually pleasing to guests. Relay inventory concerns and product suggestions to leadership.

Maintain general order and cleanliness of both front of house and stockroom areas, including cleaning windows, spot sweeping floors, dusting displays and emptying trashcans.

Accountable for daily cash register sales, appropriate cash handling, and check-in/check-out procedures.

Responsible for providing management with feedback regarding customer comments and experiences.

Report any equipment maintenance or supply concerns, etc., to management.

Support the security function to protect assets and the personal safety of employees and guests.

Responsible for following emergency procedures and responding accordingly in emergencies, including properly evacuating the retail location, if necessary.

Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand SOPs.

Perform other duties as assigned.

Education

High school diploma or equivalent required

Experience

1+ years experience in customer service, sales, and/or cash handling preferred

Knowledge, Skills and Abilities

Possess an outgoing personality and an aptitude for sales

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