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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Provide operational guidance to the Global Talent Service Delivery Manager

• Coordinate day-to-day operational activities for the team(s) and assume some supervisory responsibilities from his/her Manager in coordination with the team

• Ensure timelines and deliverables are met; - coach the team to achieve a great customer experience

• Responsible for monitoring and auditing the Corporate Compliance, Human Resources, and Global Talent Service Delivery(extended) goals to ensure there is 100% compliance

• Take a lead support role in all efforts around Service Delivery metrics, spotting trends and formulating recommendations

• Continuously drive for operational excellence; create opportunities and initiatives for process improvement and better customer service/experience

• Respond to HR queries from line managers and local HRBP (HR Business partners), Support investigations of employment issues, identify risks, make recommendations for resolution and escalation of issues as required to the Service Delivery Manager, HR Business Partner, etc for final decision.

• Interface between functional HR teams to share best practices and knowledge

• Plan, organize, and manage the workload of the team.

• Own, coordinate and follow up on special projects within the function

• Resolve complex issues, and handle escalations and out-of-process requests.

• Provide subject matter end-to-end HR process expertise with a strong focus on delivering a quality service in a timely manner and within agreed SLAs

• Manage higher-level ticket resolution and coach the team to achieve more effective resolution

• Supervision of interface processes between the core HR systems

• Back up to the Care Manager

To be successful in this role you have:

• 5+ years of relevant experience in HRBP/HR operations or Shared service model.

• Taking pride in delivering an excellent customer service experience

• Building trust-based relationships with all key stakeholders

• Pro-actively identifying and evaluating problems and determining root causes.

• Strong Time Management & Organizational skills

• Highly effective communication skills and attention to detail

• Change oriented and able to manage conflict resolution

• Takes initiative (self-starter)

• Proactive in continuing self-development as well as the development of others

• Ability to set, track and measure goals

• Project management skills a plus

• A passion for HR and an appreciation for the importance of delivering outstanding customer service

• Strong oral and written communication skills

• Excellent attention to detail

• Ability to work as part of a team and on own initiative

• Coaching skills

JV19

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.