The Head of Operations Transformation will have responsibility for developing the operations function into a process driven efficient team. The Operations team is responsible for all supply chain processes including supply planning, purchasing, inventory management and coordination of operations for International Customers. Our international regions include USA, EMEA and APAC, working closely with team members in UK & Ireland, The Netherlands, USA, China, Australia and Hong Kong.

As a key member of the senior management team, your role will play a vital part in developing and maintaining strategy and structures ensuring best practice measures are rolled out accordingly across the complete supply chain.

Role Responsibilities

People & Team Management :

• Responsible for international teams supporting supply chain and logistics globally.
• Proven leadership skills with a strong track record in hiring, developing and retaining talented teams.
• A successful communicator with the ability to influence senior business stakeholders and to lead teams successfully on a change journey, as required.
• Management of team objective setting and delivery.
• Manage and build team structure to support the business as it scales and develop key talent.
• Plan team succession and development to manage business continuity.
• Ensure team ownership and accountability os communicated clearly and tracked against performance.
• Responsible for driving company strategy through KPI’s, structure development and objective setting.

Additional Responsibilities

Operations:

• Develop, track and report on key KPI’s within the team to measure the contribution of the team to customer success and in keeping with SLA’s.
• Review all processes for standardisation and efficiency building a logistics and supply chain team that is adaptive and scaleable.
• Focus on process efficiency and development of standardised documentation.
• Chair Global Monthly Operations Meetings.
• Be point of escalation for operations challenges.
• Develop policy and procedure documentation for the business unit and ensure effective change management to implement.
• Work cross functionally with Sales, Finance, IT in pursuit of resolving vendor and customer queries and participating in collaborative projects.
• Be responsible for head count budget for the department.
• Work alongside senior leadership team to contribute to development of strategic planning.

Skills & Personal Attributes

Compentencies

Experience

Education and Qualifications

Key Traits

• 5+ years experience of Global Logistics and planning. Speficically including 3PL partner management.
• Experience in SAP/ large ERP systems.
• Proven experience in process improvement and automation activities a requirement.
• Background in finance/ analytics/ performance management a distinct advantage.
• Visionary. Able to create a visions for how operations should work over a 1 to 3 year horizon. Can communicate the vision clearly and bring stakeholders on the journey.