Job description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Leading an active lifestyle is important to the many people we serve. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.
The Program Specialist, Medical Education has primary responsibility to support the coordination of educational activities for Abbott customers and other external stakeholders. This individual will be responsible for supporting Abbott Heart Failure educational priorities. They will tactically execute on key programs to increase awareness and engagement with both patients and HCPs to drive consideration and adoption of Abbott Heart Failure solutions. Activities include customer educational visits, national, regional and all other training programs in collaboration with Marketing, Clinical, Sales, and the broader HF Education Team. Skills in planning, organization, communication, and execution of customer programs is essential. This role will report to Vikki Nordeen.
Job Responsibilities:
- Implement short and long-term plans to ensure educational activities and programs are in place to meet business objectives and ensure alignment and coordination with appropriate functional partners.
- Coordinate and execute effective education programs to drive market growth and adoption of assigned products with both patients and HCPs.
- Take initiative and use independent judgment to execute meeting logistics on time and within budget.
- Implement and monitor effectiveness of educational activities and programs.
- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Provide accurate, timely communications information to internal stakeholders and customers.
- Manage MSA and SOW process associated with education programs.
- Document procedures for seamless and compliant program/event execution.
- Application and compliance with department policies, procedures, processes, checklists, etc.
- Coordinate calendars, communications, content reviews and process attendee requests, logistics (e.g. travel, food and beverage, transportation, agenda planning), track analytics, costs, attendee feedback and reports.
- Actively participate in education program including setup/cleanup (e.g. printed materials and product specific materials, equipment setup, attendee sign-ins, etc.); greeting customers and with closing actions (e.g. documentation).
- Monitor and enforce all Abbott Business Conduct standards and regulations as they pertain to HCP programs and ensure all programs follow AdvaMed, Sunshine reporting, state laws, and association guidelines
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
Minimum
- Associate degree or equivalent combination of education and work experience.
- 1 year experience with customer coordination/logistics and meeting planning.
- Bachelor’s degree or equivalent combination of education and work experience.
- 2+ years’ experience with customer coordination/logistics and meeting planning.
- Experience in medical device, healthcare or pharmaceuticals preferred.
- Experience with event management tools (CVENT, Lanyon, etc.) preferred.
- Exceptional organizational and prioritization skills with strong attention to details.
- Proactive problem solving.
- Able to work independently, make accurate decisions and handle multiple projects simultaneously.
- Ability to work effectively within a team in a fast-paced changing environment.
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Strong planning and follow-up skills and ability to hold others accountable.
- Ability to travel approximately 40%, including internationally.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
- Training and career development, with onboarding programs for new employees and tuition assistance
- Financial security through competitive compensation, incentives and retirement plans
- Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
- Paid time off
- 401(k) retirement savings with a generous company match
- The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
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