Salary: €26380 OTE
Job Role: Homebased Customer Payments Advisor
Location: This is a home based role so you can be based anywhere in the Republic of Ireland
Contract: Permanent
Hours: 40 hours per week, full flexibility between 8am-8pm is required.

Job title:

Homebased Customer Payments Advisor

Job Description:

Capita Customer Solutions are working in partnership with our highly regarded client to recruit a Collections Specialist to join our team on a full time permanent basis.

This role is a work from home role.

What you will do:

As a Collections Specialist, you will be supporting a well-known utilities supplier, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial onsite training, so that we can help you build the knowledge and skills required to work from home with confidence .

You will:

• Present customers with appropriate options to facilitate debt reduction & achievement of targets

• Work with customers in an empathetic and professional manner to understand their circumstances and to assist them in their effort to settle outstanding accounts

• Resolve any challenges on the call, make every effort to resolve queries on first touch, document and update systems appropriately.

• Be an ambassador for the client’s brand

• Make informed decisions in a timely manner

• Perform all duties in line with the expected standard of Quality

Your experience and attributes will include:

• Previous experience working in similar environment is ideal

• Excellent work ethic & confident phone manner essential

• Ability to deal with all calls positively & professionally

• Excellent organisational skills.

• Experience of working to & performing against set targets

• Strong negotiating & influencing skills

• Strong PC skills – MS office/data entry experience

What’s in it for you?

• A competitive basic salary €22,700

• Bonus opportunity - Average earning potential €3684 per annum

• Company matched pension, life assurance, a cycle2work scheme.…and plenty more

• 22 days holiday plus bank & public holidays

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

About Capita Customer Solutions

Capita Customer Solutions is an established leader in the customer service outsourcing market with multiple major clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: Customer Service and Sales, Credit Management, Agribusiness, Quality Assurance, Finance Processing and multilingual working with well-known brands such as Electric Ireland, Bord Gais, Vodafone and Dublin Airport to name but a few.

You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Home-Based - Ireland

,

Ireland

Time Type:

Full time

Contract Type:

Permanent