Job description

The Opportunity

We are currently seeking a professional Front Desk Agent to join our Front Office team at Best Western Plus.

Must be available weekends.

Key Job Responsibilities

• Checking guests in and out of the hotel in an efficient, courteous, and professional manner.
• Ensuring that special requests are noted and fulfilled.
• Communicating with all departments regarding in house VIPs and any special requests/needs.
• Promoting and selling special hotel programs, special rate packages, and upgrades, when appropriate.
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information.
• Professionally answering the telephone and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments professionally and courteously.
• Listening and responding to guest inquiries using a positive, clear speaking voice.
• Maintaining an up to date working knowledge of all property amenities, as well as, any special events.
• Correctly posting all charges to guest’s folios, as necessary.
• Responding to guest needs promptly.

Job Qualifications & Requirements

• High school degree or equivalent.
• The ideal candidate will have at least one (1) to two (2) years of Front Desk / Guest Services or Customer Service experience, preferably in a hotel/resort.
• Pleasant demeanor
• Enjoy working in a fast-paced environment.
• Strong computer skills, with operational knowledge of Microsoft Office Suite.
• Positive, upbeat individuals who can deliver total guest satisfaction.
• Ability to handle stressful situations in a calm, professional manner.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Experience with M3 Accounting, and Skytouch is helpful.
• Must be willing and available to work weekdays, weekends, and holidays.
• Must be willing to work a flexible schedule, including overnight, A.M. and P.M. shifts.
• Keep in mind that the hospitality business functions seven (7) days a week, twenty-four (24) hours a day.

Note:

This brief job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this posting are the minimum levels of knowledge, skills, or abilities.

Your resume is the primary tool we use to evaluate your qualifications for this posted position. Be sure to submit a fully completed Resume which most accurately and completely covers your employment history and experience.

While we wish to thank all applicants for their interest in this employment opportunity, only those qualified candidates will be contacted for an interview.

Thank you and good luck with your job search!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:

We have installed clear plastic barriers at the Front Desk, as well as, provide cloth face masks, hand sanitizer stations, approved disinfectants to clean contact areas with and all other necessary personal protective equipment.

Work Location: One location

Job Type: Full-time

Pay: $16.75 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location

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