Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed timely and accurately.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
• Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpet exaction).
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed
• Perform open and closing procedures for the Housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
• Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
• Performs any other duties as requested by supervisor.
• Training of new hires.
• Assist with opening and closing the house, month end inventories and all other duties when needed.
• Customer Service experience is a must.

REQUIREMENTS

• Six months of relevant related experience or training; or equivalent combination of education and experience.
• Must be able to communicate in English
• Self-starting personality with an even disposition
• Ability to meet standards of appearance
• Can communicate well with guests
• Experience preferred

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As apart of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Important Note: The Position detailed in this Description is not limited to the functions listed. You may be required to perform additional reasonable duties according to business needs.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

COVID-19 considerations:
All employees are required to wear a mask and required to be fully vaccinated.

Application Question(s):

• Are you fully vaccinated against COVID-19?

Work Location: In person

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