Job description
Who We Are:
So, you’ve heard about being #addedtocart
At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.
Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.
We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what
Cart.com
is all about.
Cart.com is building a community that is committed to living out these 6 core values:
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WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.
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WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
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WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.
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WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.
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WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.
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WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.
The Role:
The role of a FaaS Implementation Specialist is a part of the broader Delivery team and reports to the Director of Implementation. This role is crucial in forming the building blocks of the fulfillment relationship at Cart.com.
FaaS Implementation Specialists are responsible for ensuring exceptional customer experiences through a variety of projects; onboarding, client enhancements and internal FaaS initiatives. Successful onboarding will enable the Value Realization Managers and the Fulfillment Operations to successfully conduct the day-to-day business, as the client requires it. As a valued partner, FaaS Implementation Specialists work closely with Sales, Value Realization Managers, Fulfillment Operations and other technical teams across Cart to manage deliverables and ensure a successful project launch.
An ideal candidate is a critical thinker, will hold others accountable, is a solution focused problem solver, is grounded in their knowledge and understanding of fulfillment, is diligent but goal oriented, and is able to work with different personalities and work styles to drive a common goal. While there will not be any direct reports for this role, the expectation is that the FaaS Implementation Specialist brings holds the competency of leading through influence in order to manage deliverables from vertical teams to ensure a successful launch.
This position is open to applicants or individuals who are located in or willing to move to AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, OR, PA, TN, TX, UT.
What You’ll Do:
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Communicate with key stakeholders to determine project requirements and objectives.
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Build and maintain an action-driven plan for each implementation. Develop or update project plans including information such as objectives, technologies, schedules, funding, and staffing.
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Lead multiple standalone projects by working with the client and functional areas to gather requirements, scope, delegate project tasks, and communicate project statuses internally and externally.
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Develop technical connections between client’s order management software and Cart’s warehouse management platform.
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Work cross-functionally to identify and resolve problems.
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Brainstorm and provide solutions that best serve client’s business model throughout the implementation process.
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Act as the primary point of contact for client communications between cross-functional teams.
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Partner with operations to collaborate on client expectations and build a sustainable footprint for each business.
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Define objectives and understand client needs in order to create and set realistic goals as part of the implementation lifecycle.
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Train each client within the warehouse management system platform to encourage self-sustainability .
Who You Are:
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Knowledgeable of FaaS products such as inbound, outbound, value-added services, etc.
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Have full working knowledge of fulfillment, OMS/WMS and Supply chain as it pertains to the end-to-end life cycle of an order from click to delivery.
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Expert level project management and delivery professional. To quantify these skills, we are looking for someone who has developed and maintained detailed project plans, made staffing/resourcing decisions pertaining to the project, assigned duties with corresponding end dates to achieve the go-live date, assessed, remediated and implemented solutions to blockers, all to effectively and timely deliver the project.
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Intermediate level at PowerPoint and Excel skills (pivot tables, VLOOKUP, creating presentations)
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A high level interpersonal communicator, collaborator , and critical thinker.
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Adaptable and resourceful in navigating a dynamic work environment.
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A self-starter who is independent once enabled and can initiate and present solutions when blocked.
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Comfortable discussing business strategies, practices and processes with internal and external partners.
What You’ve Done:
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3+ years’/ Advanced level experience in fulfillment Implementation.
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3+ years’/ Advanced level experience working with OMS/WMS.
Nice to Haves:
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Bachelor's in supply chain management or a related field
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Experience working in a warehouse.
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Experience managing e-commerce clients.
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Experience working with and configuring solutions within an OMS and WMS.
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Experience managing complex Supply Chain Projects.
Physical Demands & Working Conditions:
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You are comfortable working in a warehouse/fulfillment center.
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You are comfortable with up to 20% travel.
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
#LI-VS1
#LI-Remote
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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