Job description

COIMA USA is on the leading edge of industrial ventilation technology. Our equipment helps protect workers and the environment by removing particulates from the air that are generated during the manufacturing and processing of a variety of materials. Our products are in high demand and our company is growing quickly. We are looking for a Inside Sales Support Specialist to join our team.

This position will require some on-the-job learning to become familiar with our products, services, core concepts and internal processes. Being a self-starter and always curious will make a big difference in job success. You will work with our Sales Team to develop a core understanding of the basic concepts of dust collection equipment and common technical errors or faults. Training will be done in-person, by virtual conference, and through self-study to become familiar with common industrial and electrical concepts as needed.

Qualifications

· Excellent interpersonal skills in order to work efficiently within a team while having the ability to complete tasks and make decisions independently.

· Excellent attention to detail

· Ability to multitask effectively

· Strong written and verbal communication skills

· Ability to perform repetitive tasks with a high degree of accuracy

• Computer literacy: In addition to data entry and typing, must have experience working in Outlook. Some NetSuite, Sage, or comparable ERP experience is required.
• Time management and organization: Ability to use a variety of organization methods, to handle and juggle multiple projects at one time and complete tasks efficiently and quickly.
• Customer service: Must be comfortable and have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.
• Communication: Clear communication and the ability to explain concepts in simple terms to help the customer work through problems and accurately describe products.
• Problem-solving: Must be able to use critical and creative thinking to identify and resolve issues with products and orders and more efficient processes.

Personality traits that are successful for this position:

· Positive attitude

· Confidence

· Friendly and helpful

· Focused | Self-Motivated

· Dependable

· Team Player

Job Responsibilities, but not limited to:

· Become knowledgeable about products the company sells (non-technical)

· Prepare and present simple accurate quotes for customers

· Process customer orders

· Process online orders

· Track sales orders and aid with shipping issues.

· Provide administrative support and serve as point of contact for sales team and customers

· Strategize and assist in obtaining new business

· Create lists of potential clients

· Write and implement processes for quality control of sales data

· Report out metrics on a weekly basis

· Write SOP’s

· Escalate issues as necessary to the sales support manager and/or management.

· Maintain sales databases.

· Provide assistance in other areas of the company as requested or necessary

Required skills:

· Be highly organized and able to multitask on several projects at a time.

· Previous experience in a sales-related support capacity.

· Must be comfortable in a support role.

· Previous experience and knowledge with Purchase Orders, Sales Orders and Invoicing and entering them into a system.

· Must work well with others in an open team environment, but also perform efficiently by yourself.

· At all times, conduct yourself professionally as a liaison between their organization and external customers.

· Must be willing to learn new software necessary to perform job tasks.

We offer benefits including medical, dental & vision, PTO/Vacation, 401K, and more. Applicants must have valid driver’s license. This is an in-person salaried position. To apply, please send your resume in PDF format along with a cover letter.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Schertz, TX 78154: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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