What can you expect:

The successful applicant will assist the Consultants within Mercer’s Insured Pensions DC consulting team, in the day to day client management and project management across a portfolio of clients. The Support Consultant will be responsible for all aspects of the day to day delivery of an excellent, efficient service level to all clients.

What you will be rewarded with:

We provide a highly regarded and competitive package:

• Competitive salary with annual review
• Up to 12% pension contribution
• Full healthcare cover
• Study Support
• Flexitime or flexistart
• Flexible working/potential to work from home
• Sports & Social clubs/Wellness Programme
• Paid annual leave and ability to purchase additional leave days
• Travel ticket/bike to work/dental are optional
• Subsidised canteen
• 35 hour working week

We will rely on you to:

• Providing support services to the DC consulting team
• Co-ordination of agreed services to a portfolio of schemes
• Ensuring the delivery of the highest level of service to our clients consistent with their expectations and SLA’s in place
• Preparation of meeting and governance packs
• Providing support on client projects including new scheme installations
• Providing general administrative support to the Insured Pensions team
• Updating and maintenance of data on the internal department’s core systems
• Deal with queries received from employers, members, third parties and other lines of business via email and through our dedicated phone line
• Liaising with insurers on all aspects of pension and risk plan matters
• On occasion, attendance at client meetings with Consultants
• Co-ordinate complex assignments and develop more junior colleagues.

What you will need to have:

• Experience working in the financial services industry
• Proven ability to deliver excellent client service and satisfaction
• Self-motivated and able to work in a highly collaborative team environment and build strong relationships and networks
• Strong interpersonal and communication skills
• High level of accuracy/attention to detail
• Excellent planning and organisational ability in order to prioritise and complete work in accordance to deadlines
• Flexibility of approach, ability to work on own initiative
• Good working knowledge of Microsoft Office, including Excel
• Qualified Financial Advisor (QFA) or progression towards same is an advantage

What makes you stand out:

• 4 years plus pensions administration experience in a consultancy firm, brokerage or life office
• Ideally group or company DC pension administration experience

MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. In Ireland, Mercer employs over 500 employees in offices based in Dublin and Cork. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive.