IT Support Analyst

Full Time
Lincolnton, NC 28092
Posted
Job description
Company Description


Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.


Job Description


Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.

This is an onsite role, working in close partnership with our Lincolnton Associates. Remote is not available for this position.


Qualifications
  • Degree in computer science or related field preferred, will consider equivalent experience.
  • Intermediate Technical knowledge of IT client hardware. Hands on troubleshooting experience. Able to read and understand technical manuals, procedural/process documentation, and to analyze complex situations and provide solutions.
  • Knowledge of Microsoft Office products, understanding of software distribution systems (MS SCCM preferred).
  • Ability to effectively prioritize and execute tasks in a high pressure environment. Exceptional customer service orientation with the ability to work in a diverse, team-oriented, and collaborative environment.
  • Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business. The candidate should be able to gather customer requirements across a broad variety of IT topics that aren't necessarily within the associate's technical specialties so that they can serve as business advisor/consultant and as knowledgeable resource for others.

Additional Information


By choice, we are committed to a diverse workforce and are an equal opportunity employer. Robert Bosch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

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