IT Support Analyst

About Essity

Essity is currently searching for an IT Support Analyst. This position will be based out of our Harrodsburg location.

About the Role

This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)
• Support managing local servers and networks in collaboration with global IT teams
• Processing and taking ownership of tickets from customers
• Administration of IT assets (hard- and software)
• Training and education of users in relation to IT workplace and collaboration tools
• Project Management as well as Vendor Management
• Contributing to improvement of IT services and knowledge databases
• Supporting local applications (where applicable and in line with global policies)
• Following (internal and external) audit requirements

Who You Are

• Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire
• Two - Five (2-5) years desktop experience in Information Technology
• Solid understanding of Microsoft Windows Operating Systems and Microsoft Office
• Understanding of ITIL best practices preferred
• Requires sound working knowledge in personal computing environment
• Desire to provide the highest levels of service to customers
• Above average communication skills, verbal and written
• Great interpersonal skills
• Good problem solving, decision making, resolution, and organizational skills
• Ability to lift up to 50 pounds
• Occasional after hours and on-call support required
• Travel: Ability to travel between local sites daily and some domestic locations, if necessary.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

[More About (location)]

There are 2 sites that will be covered by this role. The main office/factory site in Harrodsburg and warehouse site in Danville.

Additional Information

Among other requirements, our policy (COVID-19 Vaccination Policy: Mandatory) requires all office and sales employees to be fully vaccinated. You must submit evidence of full vaccination prior to the day on which you are scheduled to start your employment with Essity. “Fully vaccinated” means two weeks have passed since an employee’s final COVID-19 vaccination injection.

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.