Job description

Bausch + Lomb Corporation, (NYSE/TSX: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality. Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

Resolve helpdesk calls and be the initial point of contact for in-hours office support

As part of a team, support in the region of 2 thousand compute endpoints (PC/laptops/Mobile) both onsite and remote, in office and regulated manufacturing environment

Rollout/configuration/troubleshooting of various off the shelf and custom inhouse software

Identify trending issues and escalate when required

Liaise with Global IT for tickets escalated above site and chase for resolution

Endpoint deployment using SCCM and InTune

Transfer knowledge to non-technical end users

Image/clone endpoints using various backup software

A keen eye on technology, able to bring new ideas and suggestions to the IT team

Manage small deskside projects and software rollouts

Experience:
Experience in Medical Device/Pharmaceutical or other highly regulated environment would be beneficial

Experienced in the deskside Microsoft application portfolio including Microsoft Office, Teams

In-depth knowledge of computer hardware and peripherals

Proven ability to work in a team environment and liaise with different departments and stakeholders

Excellent communication skills

Experience in training and educating end users

Minimum 3 years working in same role in corporate environment

Advanced capability with desktop operating systems such as Windows 10

Excellent problem solving capabilities

Good practical understanding on areas such as GPO, AD, DNS, DHCP, Bitlocker, patching, networking, backups, helpdesk system, firewalls, web proxy etc

The masculine is used in this publication without prejudice for the sake of conciseness.

Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on reques.

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