IT Support/Marketing Technology Assistant
Full Time
Madison Heights, MI 48071
Posted
Job description
Energy Products Summary:
A leader in the Material Handling Field for over 30 years, Energy Products is one of the largest Industrial Battery & Charger services companies and wholesale distributors in the US. We work hard to help our clients drive down operating expenses, increase efficiency, and create positive experiences for our customers and team members. We’re constantly building on the best team in the industry – our people are the heart and vitality of Energy Products. In joining Energy Products, you’re joining a firm with a rich history, a client list of top-notch companies and a positive work environment. Our key to success is a “Yes We Can” approach to business. We hire the best people, offer the best products, and provide the best service around.
Energy Products is seeking a
full-time IT Support/Marketing Technology Assistant candidate for our Madison Heights, MI team.
The
IT Support/Marketing Technology Assistant position encompasses a range of duties to support our in-house marketing production operations and data entry to support our expanding web and ecommerce infrastructure. This position will also provide basic technical support for in-office, remote and branch location staff. Successful candidates for this role must possess strong technical abilities and troubleshooting skills, interpersonal skills, written and oral communication skills, be able to work independently as well as in team projects with minimal supervision.
Job Responsibilities:
- Provide in-person and remote technical support.
- Operate commercial printers and maintain proper supply levels from vendors. Includes digital label and wide format printers.
- Maintain product pricing and specification data for our various websites and ecommerce applications.
- Troubleshoot computer related problems from software to hardware. Including but not limited to laptops, PC’s, printers, scanners, commercial printing equipment, phone systems, etc.
- Escalate unresolved issues to appropriate internal staff, 3rd party vendors or equipment manufacturers where applicable.
- Create / maintain / disable users accounts on various platforms. Reset passwords. Assign to appropriate groups, permissions, etc.
- Setup of new user computers & workstations
- Maintain hardware asset database.
- Facilitate mass marketing campaign mailings.
- Other duties assigned.
Requirements:
- Strong knowledge of Microsoft based operating systems with emphasis on
- Windows 7, and 10, Office
- Needs to lift up to 50lbs as needed, and/or crawl under desks to unplug, etc.
- General troubleshooting hardware/software.
- Customer Service experience
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