Tris Pharma, Inc. (www.trispharma.com) is a leading privately-owned biopharmaceutical company in the U.S. with a focus on development and commercialization of innovative medicines that address unmet patient needs. We have more than 150 US and International patents including applications and have marketed several branded and generic products in the U.S., have licensed our products in the US and international markets, and have a robust pipeline of innovative products spanning neuroscience and other therapeutic categories employing our proprietary science and technology.

Our science and technology make us unique, but it is our team members that set us apart; they are the engine that fuels Tris’ passion and innovation. Tris colleagues understand the criticality of operating a successful business and take pride in the company’s success. But of equal importance to each member of the team is how we interact with one another on a daily basis.

We believe in each other, and we believe in respectful, open and honest communications to help support individual and team success.

We are a SMALL but ACTIVE IT department located at our Monmouth Junction, NJ facility looking for a HANDS-ON, TECHNICALLY SKILLED IT Technology Support Technician to grow with our organization.

The Information Technology Support Technician provides systems support to internal users and a remote sales force. She/he investigates, and resolves assigned IT problems, thoroughly documents all issues, and escalates to appropriate level for resolution as needed.

ESSENTIAL FUNCTIONS

• Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Responds to queries either in person or over the phone
• Respond to email messages or Help Desk Tickets for customers seeking help
• Asks questions to determine the nature of a problem; Walks customers through problem-solving processes, as needed
• Familiar with and understands remote control and diagnostics tools for assisting and supporting staff
• Runs diagnostic programs to resolve problems
• Installs, modifies, and repairs computer hardware and software
• Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and Wi-Fi networks
• Installs computer peripherals for users
• Setup and support telephony and mobile devices
• Follow ups with customers to ensure issues have been resolved
• Onboarding new users including setup of equipment
• Offboarding users as needed
• Trains users
• Writes training documentation
• Maintains an inventory of computer systems, phones, and supplies

Requirements

KNOWLEDGE/SKILLS/ABILITIES REQUIRED

Minimum education and years of relevant work experience

Associates degree or college equivalent AND minimum 2 years business experience in helpdesk, IT support, or a similar role.

Special knowledge or skills needed and/or licenses or certificates required.

• Strong hands- on, working knowledge of, and experience with, desktop hardware and peripheral units/components and their connectivity in a wired and/or wireless environment, PC and computer terminology, PC operating systems/applications
• Strong hands-on, working knowledge of, and experience with Microsoft Operating Systems, and Microsoft 365
• Ability to interact with people at various corporate levels
• Ability to work independently and collaboratively, as required, in a fast paced, matrixed, team environment consisting of internal and external team members
• Analytical thinking with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects
• Fluent in English (verbal and written)
• Ability and willingness to work additional hours as needed.

Special knowledge or skills needed and/or licenses or certificates preferred.

Bachelor’s degree in IT or Computer Science

Experience working in a pharmaceutical or biotechnology environment or other regulated environment.

Travel requirements

0-5%

Physical requirements

Ability to lift 50 lbs.

Office based position, limited work from home/remote