Onsite Madison, WI area

What are the top 3-5 skills for this role and years of exp?

Skills and Experience:

• Minimum of 5 years of help desk or desktop/deskside support or a combination of
• A/V and Conferencing equipment experience
• This role will interface with C-level staff on a regular basis as well as troubleshooting during conference calls
• Provide Level 2 desktop support through remote solutions
• Intermediate troubleshooting and repair of Windows 10 Pro/Enterprise, and Windows 10 IoT
• Intermediate troubleshooting and repair of MacOS devices
• Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP and standard phones, monitors, and audio/visual and conferencing devices.
• Proficient knowledge of software such as MS Office Suite 2013 - O365, Microsoft Teams, OneDrive, SharePoint.

• Basic understanding of Citrix, VMWare, VDI solutions and concepts
• Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
• Intermediate experience with RDP, Teamviewer, and other remote device management solutions

• Ability to do installs, replacements, or removals for the hardware and software classes mentioned.

• Interact with end-users at all levels of the organization
• Able to adapt to rapidly changing work situations and grasp/apply new ideas quickly
• Demonstrated ability to work independently

Beneficial Certifications (none required):

• • HDI Desktop Support Technician Certification (or equivalent)
  • HDI Technical Support Professional Certification (or equivalent)
  • ITIL Foundations Certification
  • A+, Network+, Security+ Certification(s)
  • Microsoft MCP, MCSE, MOS, Modern Desktop, or other Microsoft certifications
  • Apple Certified Technician or Jamf 100-300
  Basic understanding of Active Directory and SCCM concepts and management

Project Details

The primary needs of the role are in hands on equipment setup/configuration, shipping/receiving user devices and gear from remote staff, and providing second level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit, and collaborative approach to troubleshooting and team or user engagement is expected.

Key Responsibilities:

• Accurately record, update, and document all work using Servicenow - experience with other enterprise-scale ITSM platforms is acceptable
• Assist team in developing and maintaining support or user documentation as necessary
• Maintain asset inventory records for tracked user or datacenter/closet hardware
• Configure, install, manage, and troubleshoot standard hardware and software
• Be forward thinking, looking for ways to increase productivity, efficiency, and process
• Perform additional duties as may be assigned

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)