Italian Speaking Insurance FNOL Agent - Administration
Full Time
Dublin, County Dublin
Posted
Job description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Key Roles:
As a claims handler you are the first point of contact for the policyholders of Leading Insurers in Ireland.
You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA’s.
Key responsibilities (including but not limited to
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Taking in-bound calls from customers relating to new or existing claims
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Capture all information regarding the claim accurately and promptly
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Offering advice to customers on the process, their right and what to expect
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Update records with all relevant documentation, maintaining Web Elite
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Creating key relationships with branch administrators, claims handlers and external providers to safeguard quality of service
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Assign relevant claims handlers to the claim
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Delivering a positive service, with an empathetic ear where necessary
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Contributing toward the success of team and individual SLA’s
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Assisting Section Head, Line Managers, and team members to nurture an excellent team environment
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Provide recommendations to team management on how to improve process, service, and customer experience
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Complete working knowledge of CPC and financial regulatory requirements
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Working to achieve agreed metrics in settlement rates, calls answered, claims completions.
Qualifications/Skills
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Native or fluent Italian speaking
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APA qualified , progressing towards APA qualification or new entrant willing to obtain APA qualification
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Excellent customer service experience and skills
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Great stakeholder management abilities
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High level of proficiency in Word, Excel, and PowerPoint
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High level interpersonal and communication (verbal/written) skills
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Effective time management
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Previous administration experience
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Strong organisational and accuracy skills with attention to detail
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Results driven
Colleague Benefits
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Education Contribution
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Career development and progression
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Tax Saver Travel Scheme
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Discounted Personal Training group circuit classes
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Employee Assistance Programme
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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