FileCloud is looking for a driven and outgoing Lead Development Representative (LDR) with excellent communication skills, ideally in multiple languages, who will play a key part in following up with the company’s incoming leads to qualify and convert them into new business opportunities. This is an exciting opportunity for a bright individual who is looking to further progress into a marketing or sales role in their career, and who would be primarily looking after the EMEA region. Reporting to the Marketing Director, the LDR will liaise both with marketing and sales to ensure an effective and efficient lead follow up process, while providing ongoing feedback on further process improvements. The ongoing activities will focus on the continuous qualification and follow up of the lead queues in Salesforce, as well as proper administering and updating of the lead records.

Our ideal candidate is a disciplined and customer-centric person who is equally comfortable reaching out to leads and administering & updating lead records in Salesforce (SF). The ideal candidate has prior sales (admin) experience, excellent written and verbal communication skills, and experience working in a CRM system (preferably Salesforce).

Please note that this is a full-time remote role, with an option to work out of our Limerick office in Ireland.

Responsibilities:

• Managing incoming lead flow in Salesforce. Researching and updating lead records and re-assigning them if needed.
• Handling incoming inquiries from predetermined lead sources.
• Facilitating ongoing lead follow ups based on mutually agreed schedules. Updating sales cadences as needed.
• Reaching out to leads via email, phone calls and LinkedIn. Maintaining regular lead engagement with the sole purpose of getting them to speak with us about their potential interest in FileCloud (FC) solutions. Potentially supporting the region in multiple languages: English, German, French and / or Arabic.
• Providing feedback on an ongoing basis to marketing and the rest of the organization, with the purpose of further improving lead quality, web forms and other lead gen activities.
• Monitoring lead conversion and suggest ways of improving lead follow up.

Qualifications:

• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
• Methodical and precise – able to evaluate cadence/process periodically for effectiveness, tweak and repeat.
• Deliberate – have a clear objective for an action; able to communicate simply and clearly
• Relevant work experience in a lead follow-up or customer engagement function, customer success or account management.
• Strong analytical and problem-solving skills.
• Ability to work self-sufficiently with limited direction in a fast-paced environment.
• Ability to adapt to changes in roles and responsibilities.
• Native or fluent English speaker is a must, with preference to those who speak multiple languages.

Required Experience:

• 4+ years of previous experience with SF or other CRM platforms is strongly preferred.
• Working with Content Collaboration Platform or SaaS products is a plus.

We Offer:

• A globally distributed team of passionate people committed to personal growth and development of our products
• Dedicated time for training and education opportunities
• A mentorship model wherein your mentor and team support your development
• A competitive salary with an annual bonus
• Full-time, fully remote work
• We offer 30 days of paid time off which increases by a further 5 days after 5 years of service
• You also receive 1 extra day off on your birthday or on an alternative day if your birthday falls outside a normal working day
• Monthly internet connection cost and weekly lunch stipend