Lead Warranty Coordinator
CHATTANOOGA TN
Monday-Friday 8:00 am - 5:00 pm
Position open to remote: No

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision

What You’ll Do:

Help guide and train all Warranty Coordinators in learning to interpret, verify and process appropriate warranty claims for accurate processing of services and parts replacements on U.S. Xpress, Inc. and subsidiary companies’ equipment

• Assist in real time warranty questions pertaining to multiple OEM’s
• Assist in reimbursements of claims from multiple vendors
• Look for opportunities in short pays or denials of reimbursements
• Assist in the coordination and training of new employees
• Assist in in keeping training material updated as warranty policies change
• Help maintain the company’s visibility to warranty policy changes as they may change from the manufacture/OEM
• Follow up with OEM/Manufacture Reps on pending policy issues
• Help communicate information to U.S. Xpress, Inc. Shops and OTR with warranty policy changes that may affect them
• Help insure SOP’s are updated and maintained
• Update Warranty Manager on process improvement opportunities
• Lead by example proper attendance and time off behavior dictated by the real-time demands required by workload
• Review Work Orders for potential warranty opportunities
• Help track and maintain current listing of recalls and campaigns need on U.S. Xpress, Inc. equipment
• Help maintain a positive relationship with outside vendors performing warranty work while negating excessive labor disputes
• Research as needed discrepancies shortcomings on invoice information
• Help maintain a positive inner department atmosphere
• Coordinate corporate level communication and shop wide communication on training opportunities
• Other daily duties as assigned by the Warranty Manager

What We’re Looking For:

Education

• High school diploma or equivalent required.
• Bachelor degree in related field or equivalent experience preferred. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• Minimum of one year of experience in automotive warranty is required.
• Experience in direct filing with multiple OEM’s a plus.
• Proficient with Cetaris software is a plus though not a requirement.
• Experience in the transportation industry is a plus.

Skills/Certifications

• VMRS Certification within 90 days of hire.
• Proficient with Microsoft Office suite.
• Good written and oral communication skills.
• Good interpersonal skills.
• Good judgment and problem solving skills

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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