Job description
Job Title: Level 1 IT Helpdesk Support Administrator
Contract/ Permanent: Permanent
Location: Dublin 2
Overview: Ergo is the largest privately-owned IT services provider in Ireland, headquartered in Dublin, with offices in Cork and Limerick as well as the UK and US. You will be joining an innovative company made up of over 500 passionate professionals from many different backgrounds. We serve more than 400 companies and over 250,000 end users across six continents so by working with Ergo, you will work at the leading edge of IT projects in Ireland and work at a company who has established a culture centered around a sense of community, empowerment and belonging.
They are looking for a Level 1 IT Helpdesk Support Administrator to provide 1st level technical & system support to the business and IT assistance to their 2nd and 3rd Level IT support team.
Role & Responsibilities:
- Providing 1st level technical & system support to the business
- Providing IT assistance to our 2nd and 3rd Level IT support team
- Logging support tickets and monitoring SLAs using our helpdesk management system
- Liaising with other Departments to carry out tasks, such as desk/office moves, training, and off-site user support
- Troubleshooting user issues and helping with their queries
- Setting up PCs or Laptops for new Users
- Providing Audio Visual support in the meeting room areas
- Providing Audio and Video Conferencing Support
- Providing general business application support (Document Management, Citrix, Email etc.
- Fixing hardware issues with PCs, Laptops or Printers
- Monitoring IT Environment using tools which provide real time reporting and dashboards
- Other Level 1 IT duties as required
Skills & Experience
- Minimum 6 months proven experience on a helpdesk dealing directly with end user queries
- Must be tech savvy with good troubleshooting skills
- Good communication skills with good spoken English
- Strong ability to work well under pressure
- Excellent time management skills and ability to work efficiently
- Excellent team skills with a willingness to learn new technologies
- A degree of flexibility with regards to ad-hoc duties and working hours
Beneficial Skills
- Laptop imaging and setups and troubleshooting
- Microsoft Windows 10 and Microsoft Office
- Microsoft Active Directory
- iManage document management system
- Windows Server 2012, 2012R2, 2016, 2019
Hours of Work
They operate a shift pattern with three different shifts which are worked out on a weekly basis by the Helpdesk Supervisor.
- 8am to 4:30pm
- 8:30am to 5pm
- 9:30am to 6pm
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.