Job description
Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
As a Unisys Mainframe Systems Technical Specialist for Unibanks you will help manage both the infrastructure and operational environments that support the organisation¿s Online Retail Banking System. Your role will encompass Production Support, Deployment of Changes and System Configuration. Strong knowledge of service delivery, complimented by good technical and soft skills are key to this role.
Responsibilities:
- Provide mainframe support to Operations team for system issues and batch failures.
- Act as an escalation point for internal customer queries.
- Monitoring & Resolution of Ticketing system Mainframe related issues.
- Manage the Mainframe platform escalating issues to 3 rd party support promptly to address hardware & software issues.
- Support Access Control team in managing appropriate system access provision.
- Keep Operating System and third party products on the latest releases.
- Provide Mainframe Project Resource support for projects as required.
- Apply quarterly patches and perform DR tests bi-annually.
- Highlight and provide solutions for remediation of areas of improvement within the team to aid investigation or resolve issues in a more efficient manner.
- Support Service Control by providing updates on live production incidents relating to expected ETA for issue resolution.
Requirements:
- Security Administrator management
- Good communication, planning, and organisational skills.
- Awareness of risk and change process.
- Ability to learn and understand and contribute to complex business and IT systems and processes.
- Technical troubleshooting & problem solving skills.
- 5 Years + IT technical experience with Unisys and 3 rd Party Mainframe support Technologies.
- Experience in the support and management of vendor supported software tools.
- Demonstrate positive experience of fostering change and adoption of new ways of working.
- High levels of dependability, flexibility, enthusiasm, commitment, supportiveness, involvement, openness and clarity.
This is a Permanent position based in Cork.
Is this you?
Please apply online on our website or via the apply link of this role.
Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.
We reserve the right to draw up a shortlist for interview.
The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion.
We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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