• Supervises maintenance persons: autonomy in hiring, training and development.

• Establishes and maintains cost control systems for staffing, maintenance supplies, and maintenance equipment.

• Enforce policies and procedures.

• Ensures that the proper key controls are in effect.

• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

• Schedules staff according to labor standards and forecasted occupancy.

• Covers shift when direct reports calls out.

• Maintains room quality based on hotel objectives.

• Monitors and maintains level of operating efficiency of all mechanical systems. Outlines and implements a routine preventative maintenance program.

• Complies with Shamin maintenance requirements as outlined in the maintenance binder.

• Completes logs for the General Manager on a daily basis.

• Manages hotel preparedness for emergencies.

• Enforces standard procedures for the key control.

• Maintains productivity and labor cost goals.

• Conducts inventories of tools & equipment quarterly.

• Orders and receives supplies so as to maintain adequate inventory levels.

• Ensures staff interacts with guests in a warm and friendly manner.

• Knows and complies with all company policies and procedures pertaining to this position and its duties.

• Rewards employees who use their empowerment to meet or exceed guest expectations.

• Responds to guest’s maintenance requests and questions and resolves their need quickly and efficiently.

• Responsible for training, motivating and supporting subordinate staff to insure quality service.

• Counsels, coaches, disciplines and documents performance of staff.

• Organizes and participates in meetings and maintains records and data pertaining to Property.

• Coordinates with outside contractors.

• Maintains a clean and safe pool area.

• Maintains quality of appearance of interior and exterior of hotel.

• Is responsible for safe operation of all equipment, chemicals, and lockout procedures.

• Maintain high standards of personal appearance and grooming, which will include wearing proper uniform and nametag.

Perform any other duties assigned by management