Job description
Take the first step towards a new career with 75% company paid benefits! Monday - Friday so you will not miss life's precious moments at home!
As a CSC Appliance Service Manager you will manage an efficient and dependable Field Service Team & build a team culture that is supportive, and solution driven. Tapping your strong leadership and management skills, you’ll keep our teams on track while helping strengthen customer relationships and contributing ideas that make a meaningful impact on the business. It’s a dynamic role where you’ll find the challenge of managing a successful team rewarding at a company that supports your success in your career and life.
Position Duties:
- Following through on our customer commitments by managing team schedules for on-time service and responding expeditiously and compassionately to customer complaints.
- Building and retaining a team of Best-in-Class talent, managing and training on CSC processes, procedures, and client-focused service culture, and goal setting for the team and individuals.
- Improving revenue at low net locations and improving service at high volume service call locations by flagging and monitoring those sites and working with your team to troubleshoot and course correct.
- Channeling your inner problem solver and using diplomacy as you resolve customer concerns.
- Ensuring the management, maintenance, and security of Company assets including parts, inventory, vehicles, and machines at locations.
- At times, working hands-on in the field assisting and training your team, which may include maintenance, repairs, and customer service.
- Training your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.
- Supporting growth and development within your team through mentorship, training, and exposure to other services and business functions.
Requirements:
- Must have A Valid Driver's License
- Ability to pass background, MVR and drug screening
- A HS Diploma or equivalent with 5-7 years of related experience in a leadership/supervisory role, or an equivalent combination of education, training, and experience.
- Proven background with strong leadership foothold
- Experience in the Service Industry in a leadership role
- Appliance Repair or Mechanical background a plus!
- Culture Building experience
- Strong communication and interpersonal skills that put people at ease and elicit action.
Benefits:
- Health insurance - 75% Company Paid
- Vision insurance
- Dental insurance
- 401(k) matching
- Employee discount
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Tuition reimbursement
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your leadership style? What does your idea of Culture building mean?
- What are your wage expectations?
Experience:
- Appliance Repair/Mechanical: 1 year (Preferred)
- Management: 1 year (Preferred)
- Team Building: 1 year (Preferred)
License/Certification:
- Valid Driver's License (Preferred)
Work Location: Hybrid remote in Peachtree Corners, GA 30092
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