• Delegating tasks, liaising with the team, and support GTS achieving daily service levels.

• Responsible for recruitment, career development/planning, performance and pay discussions of team members.

• Develop a great place to work climate within the team, inspiring them sharing mid-long term vision, and create a real sense of inclusion

• Coaching/mentoring the team

• Review and observe employees are following procedures, process flows and guidelines, and react proactively to any gaps.

• Establish relationships throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes.

• Maintain acceptable level of job discretion. A part of performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

• Completely customer focused, and liaises closely with senior management on product concerns to ultimately benefit the customer.

• Team advocate, representing teams interests when working with other support teams and stakeholders

• Manages escalations as required, ensuring they are addressed within established SLAs. Be the point of contact for our internal stakeholders for high priority escalations. Reviews and determines root cause of escalation and makes recommendations to avoid such future escalations.

• Provides career and performance development with their team to motivate autonomy and mastery to unleash potential

Knowledge, Skills and Abilities:

• Excellent interpersonal and leadership skills with the ability to coach and mentor effectively.

• Ability to develop trusted partnerships with customers, teams and peers.

• Ability to think outside the box, ask questions and challenge the status quo

• Basic understanding of using KPI’s to measure team performance.

• Ability to engage cross functionally; behave in a selfless manner; support a collaborative culture, seeking what’s best for the organization.

• Ability to handle multiple projects and critical situations under pressure.

• Ability to properly communicate to leadership and executive teams in a regular basis and during critical situations.

• Experience leading highly collaborative teams working directly with customers to solve together

• Love and understanding of emerging technologies

• Be comfortable with consistent change - agility is key!

Desired Technical & Leadership Skills

• Bachelor’s degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering and/or Leadership /Business Management, Coaching or closely related quantitative discipline

• Experience in People Management/Leadership

• 3+ years’ experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.

• Experience in creating and troubleshooting web services, such as SOAP and REST

• Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP

• Experience with Software Application Debugging and troubleshooting

• Salesforce

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.