Career Area:

Job Description:

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright, and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. We are looking for a dynamic individual to join our Americas Distribution Services Division as a Marketing and Sales Operations Rep .

The Marketing & Sales Operations Representative is responsible for applying previous experience and knowledge of process improvement methodologies to improve dealer marketing and sales capabilities and overall customer experience. The individual is a liaison between dealers, customers and other Caterpillar personnel. The Marketing & Sales Operations Representative is very familiar with the company’s processes, systems and methodologies. The individual is accountable for contributing to the identification, analysis and resolution of marketing and sales distribution needs in assigned discipline/district. The individual performs complex analysis work, identifies and resolves problems that are less tactical and more strategic in nature.

Job Duties/Responsibilities may include, but are not limited to:

• Advising dealers on marketing, sales and customer-related strategies, systems and processes

• Counseling dealers in developing increased human performance capability such as identifying performance gap solutions

• Advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled and bundled solutions, etc.

• Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing prime product and aftermarket services sales

• Consulting with dealers on process improvement methods and assisting with process evaluation

• Assisting dealers in business planning and on effectiveness of meeting expected business results

• Overseeing and promoting programs that increase prime product and aftermarket services sales while achieving targeted price realization and profit margins

• Begin developing skills in reading and interpreting financial statements, translating actions into impact on dealer financial measures (revenue, profit and loss) and consult with dealers in this area

• Continuing to develop required proficiency level in the specified capabilities and skills

• Other duties as assigned by Caterpillar management from time-to-time

Basic Requirements:

• Bachelor’s degree, preferably in Business, Marketing/Marketing Communications

• 3+ years of previous work experience within a field environment for an organization

• Proven ability to work on increasingly more complex assignments and provide direction to lower-level representatives on various project assignments
  

Additional Information:

• This position may require up to 30% domestic travel

• This position does offer domestic relocation assistance

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers .

#Li

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here .